Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGEL Ealy

Shreveport

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Patient-focused Healthcare Customer Service Representative with background in managing patient inquiries, resolving issues and providing information on healthcare services. Strong communication skills and ability to maintain positive relationships with patients, families and medical staff. Proven record of improving customer satisfaction and streamlining processes for better efficiency in healthcare environments.

Overview

2
2
years of professional experience

Work History

Healthcare Customer Service Representative Remote

Teleperformance USA
Salt Lake City
02.2022 - 05.2024
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Ensured that proper follow up was completed after each interaction with a customer.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Education

High School Diploma -

Northwood Highschool
Shreveport, LA
05-2022

Skills

  • Customer service
  • Billing resolution
  • Insurance verification
  • HIPAA compliance
  • Data entry
  • Call management
  • Follow-up procedures
  • Effective communication
  • Problem solving
  • Customer service excellence
  • Empathy and patience
  • Follow-up skills
  • Teamwork

Timeline

Healthcare Customer Service Representative Remote

Teleperformance USA
02.2022 - 05.2024

High School Diploma -

Northwood Highschool
ANGEL Ealy