ANGELA ALEXANDER
Shreveport
Summary
Customer service professional skilled in managing high call volumes while ensuring quality assurance. Maintains meticulous records and effectively addresses customer inquiries through active listening and tailored responses, contributing to improved customer satisfaction.
Overview
10
10
years of professional experience
Work History
Administrative Support Associate
McElroy Metal
Bossier City
09.2023 - Current
- Coordinated administrative support across departments to ensure smooth operations.
- Processed invoices for payment in a timely manner.
- Handled customer inquiries and complaints through phone calls and emails, enhancing customer satisfaction.
- Executed data entry tasks by accurately entering customer orders into the database system, maintaining data integrity.
- Handled confidential information with discretion and tactfulness.
CUSTOMER CARE SPECIALIST/Remote
Lowes
Shreveport
04.2020 - 09.2023
- Resolved customer inquiries and complaints with professionalism and strong conflict resolution skills.
- Employed active listening strategies to accurately assess customer needs and provide appropriate responses.
- Developed exceptional communication skills through delivering top-notch customer service via phone, chat, and email.
- Managed high call volumes while meeting quality assurance standards.
- Utilized established scripts to maintain call control and improve customer interactions.
Scheduling Staffing Administrator
Lowes
Shreveport
05.2016 - 04.2020
- Created and adjusted staff schedules using Kronos software to meet operational needs.
- Managed payroll processing ensuring accurate compensation.
- Validated staff details and working hours to ensure accuracy in payroll calculations.
- Scheduled and conducted new-hire orientations to facilitate smooth onboarding.
- Prepared and maintained employment records using human resources systems.
- Administered candidate pre-screens to assess suitability.
- Reviewed talent management processes to identify areas for improvement within business units.
- Worked remotely on occasion to support operational flexibility.
Education
Some College (No Degree) - Business Administration And Management
Louisiana State University
Shreveport, LASkills
- Payment processing
- Payroll administration
- Onboarding procedures
- Time management
- Data entry
- Adaptability and flexibility
- Problem resolution
- Scheduling
- Office management
Timeline
Administrative Support Associate
McElroy Metal
09.2023 - Current
CUSTOMER CARE SPECIALIST/Remote
Lowes
04.2020 - 09.2023
Scheduling Staffing Administrator
Lowes
05.2016 - 04.2020
Some College (No Degree) - Business Administration And Management
Louisiana State University