Angela Armstrong
Iowa
Summary
Results-driven manager specializing in customer service and staff training. Proven track record of enhancing operational efficiency and resolving issues to achieve high customer satisfaction. Strong communication skills complemented by a solid background in financial services.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Manager
Dollar General
Lake Charles
11.2022 - Current
- Supervised store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff, enhancing service quality and operational efficiency.
- Developed employee schedules, optimizing labor resources to enhance customer service.
- Managed inventory levels, coordinating stock replenishment to meet customer demand.
- Resolved customer complaints promptly, ensuring high satisfaction and loyalty levels.
- Implemented loss prevention strategies, effectively reducing shrinkage in the store.
- Monitored staff performance, addressing issues to uphold service standards.
- Completed opening, closing, and shift change functions to sustain daily operational standards.
Kitchen Manager
Doubletree By Hilton
Sulphur
01.2021 - 11.2022
- Oversaw daily kitchen operations, ensuring timely meal preparation and presentation.
- Implemented safety and sanitation standards for food handling procedures.
- Developed menus aligned with hotel dining concepts and guest preferences.
- Coordinated inventory management and ordering of kitchen supplies to minimize shortages.
- Trained new employees on kitchen operations and established protocols.
- Managed kitchen schedules to optimize labor efficiency during peak hours.
- Conducted regular inspections to uphold cleanliness and organization in the kitchen.
- Collaborated with front-of-house staff to enhance overall guest dining experiences.
Dispatcher
Phoenix Loss Control
Iowa
04.2016 - 07.2021
- Coordinated client-service team communication to streamline operations and improve response times.
- Identified caller locations and needs to effectively dispatch appropriate assistance, optimizing service delivery.
- Utilized software systems for precise tracking and logging of service requests.
- Maintained systematic records of service activities and client interactions.
- Resolved client inquiries and concerns professionally, ensuring high levels of customer satisfaction.
- Managed high call volumes while ensuring accuracy in data entry.
- Provided timely updates to customers regarding orders and requests.
Restaurant Owner
Bon-Tee's
Mont Belvieu
03.2003 - 11.2010
- Managed daily restaurant operations to ensure seamless functionality.
- Oversaw inventory management, optimizing stock levels and minimizing waste.
- Directed staff training, enhancing service quality and operational efficiency.
- Implemented marketing strategies, attracting new patrons and retaining existing customers.
- Developed menus aligned with current food trends and customer preferences.
- Enforced health and safety regulations to secure a safe dining environment.
- Coordinated special events, enhancing community engagement and increasing brand visibility.
- Managed cash flow by establishing budgets, ensuring timely payment of expenses.
CPA
H&r Block
Baytown
- Reviewed and prepared financial statements for individual and business clients.
- Assisted clients with tax preparation and filing processes.
- Communicated tax strategies clearly to enhance client understanding.
- Managed multiple projects while adhering to tight deadlines.
- Collaborated with team members to resolve client inquiries efficiently.
- Educated clients on available tax deductions and credits.
- Provided accurate financial projections by analyzing current tax liabilities and future earnings.
- Maintained confidentiality of sensitive client information throughout all interactions.
Education
High School Diploma -
South Cameron High School
Cameron, LA05-1985
Skills
- Operational strategy
- Inventory management
- Cost control strategies
- Staff training and development
- Team coordination and collaboration
- Problem resolution strategies
- Record keeping and documentation
- Effective communication skills
- Verbal communication skills
- Attention to detail
- Organizational skills
- Analytical thinking
- Multitasking abilities
- Dependability and responsibility
- Calmness under pressure
- Customer service and support
- Relationship building strategies
- Telephone etiquette
Certification
- Beverage and Alcohol License-Double Tree by Hilton (2021)
- CPA License-H&R Block(1986)
Timeline
Manager
Dollar General
11.2022 - Current
Kitchen Manager
Doubletree By Hilton
01.2021 - 11.2022
Dispatcher
Phoenix Loss Control
04.2016 - 07.2021
Restaurant Owner
Bon-Tee's
03.2003 - 11.2010
CPA
H&r Block
High School Diploma -
South Cameron High School