Angela Keller
New Orleans
Summary
To pursue a full time position in the healthcare industr with a great sense of integrity and commitment to provide excellent customer service in the healthcare industry.
Overview
27
27
years of professional experience
Work History
Member Service Representative
People’s Health Network /United Healthcare
05.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Regional Referral Coordinator
Ochsner Health System
11.2016 - 04.2020
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Facilitated team-oriented approach to patient care, ensuring all stakeholders were informed about referral statuses.
- Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
Legal Receptionist
GEICO Staff Counsel
12.2017 - 10.2018
- Answer phone calls and route calls and take messages when necessay.
- Receive all incoming guests and notify appropriae people of their arrival.
- Open and distribute all incoming mail to the appropriate recpients .
- Maintain professional cooperative attitude and courteous demeanor to all inside and outside the office.
- Distribute the faxes to the secretaries.
- Maintain 97% dependability throughout the rating period.
- Enter new cases into Team Connect, including dates of birth and social security numbers in a timely accurately manner.
Office Administrator
GulfSouth Autism Center (The Recruiting Office)
03.2017 - 12.2017
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained office inventory by ordering supplies in a timely manner.
- Led businesses efficiently through attention to detail while performing under pressure and meeting time constraints.
- Entered accounts payable, accounts receivable, invoices and expense reimbursements.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Provided educational documents and pamphlets to patients.
- Performed wide-ranging administrative, financial, and service-related functions.
- Called patients to confirm scheduled appointments a day in advance.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Helped distribute employee notices and mail around the office.
- Processed accounts receivable and accounts payable.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Oversaw daily office operations for staff of 30 employees.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Responded to inquiries and researched and resolved problems related to transactions handled by the department.
- Escorted visitors to specific offices or meeting rooms.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.
- Greeted customers and visitors in-person and via telephone calls.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Opened and properly distributed incoming mail.
- Maintained a clean reception area, including lounge and associated areas.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees, including copying, faxing and file management.
Network Management Representative
Anthem
04.2012 - 05.2016
- Initiated two key partnerships which resulted in 54% revenue growth.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Copied, logged and scanned supporting documentation.
- High regards to HIPPA, company compliance and member privacy.
- Monitored and maintained provider rosters on a monthly basis.
Reimbursement Specialist
LSU/GE Healthcare
01.1998 - 01.2006
- Performed compliance audits to ensure adherence to Louisiana and federal regulations relating to documentation and reporting.
- Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
- Self-directed with astute judgment skills. High level of personal accountability.
- Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
- Ensured HIPAA compliance.
- Performed account reconciliations and resolved variances.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Contributed substantially to successful department JCAHO accreditation.
Pre Registration Coordinator
Tulane University Hospital & Clinic
02.2008 - 04.2012
- Verified data integrity and accuracy.
- Performed initial client assessment and analysis to begin research process.
- Responded to customer requests via telephone and email.
- Maintained working relationships with clinic, provider, nursing staff for accurate insurance verification.
- Ensured that all processes are conducted in accordance with state, federal, and corporate regulations.
Education
High School Diploma - undefined
Mcdonogh College Preparatory School
New Orleans, LA1989
Skills
- Attention to detail
- Organization and prioritization skills
- Microsoft Office
- Active listening
- Leadership
- Sound judgment
- Familiarity with Microsoft 365
- Strong research skills
- Administrative skills
- Dispute resolution
- Answering phones
- Regulatory Compliance
- Effective conflict resolution
Timeline
Member Service Representative
People’s Health Network /United Healthcare
05.2020 - Current
Legal Receptionist
GEICO Staff Counsel
12.2017 - 10.2018
Office Administrator
GulfSouth Autism Center (The Recruiting Office)
03.2017 - 12.2017
Regional Referral Coordinator
Ochsner Health System
11.2016 - 04.2020
Network Management Representative
Anthem
04.2012 - 05.2016
Pre Registration Coordinator
Tulane University Hospital & Clinic
02.2008 - 04.2012
Reimbursement Specialist
LSU/GE Healthcare
01.1998 - 01.2006
High School Diploma - undefined
Mcdonogh College Preparatory School
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