Summary
Overview
Work History
Education
Skills
Websites
Certification
Willing To Relocate
Timeline
Generic

Angela Marshall

Shreveport

Summary

Dynamic professional with a proven track record at Goodwill Industries, excelling in case management and client training. Skilled in organizational leadership and fundraising initiatives, I effectively foster relationships and implement strategic plans. My expertise in program management and commitment to client success drive impactful outcomes in diverse environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager

Goodwill Industries
Shreveport
08.2023 - 07.2025
  • Assists trainees in meeting their ISP (Individual Service Plans) goals by monitoring behavior, following a daily training schedule, actions, decision-making skills, communication skills, and completed work assignments
  • Facilitates daily class sessions on essential characteristics of being a good worker and supports job retention, including (but not limited to): how to job search, resume writing, interviewing, job retention, career advancement, money management, organization, handling stress, and conflict resolution.
  • Completes intake paperwork before clients starts in training.
  • Generates monthly progress report for individual clients
  • Trains workforce development clients on daily responsibilities and hard skills in a variety of industries (retail, food service, customer service, janitorial, warehouse, and administrative)
  • Provides clients with referrals to community resources outside of the Goodwill services.
  • Communicates with referring caseworker/case manager to collaborate for the best action plan.
  • Researches client's diagnosis to properly plan for work accommodations.
  • Individualizes and varies training for non-traditional clients.
  • Attends resource fairs and events to promote services.

4th Grade Classroom Teacher

Caddo Parish School Board
Shreveport
08.2022 - 12.2023
  • Responsible for instructing students in an elementary school by creating lesson plans, administering praise and constructive criticism, instructing students on subjects.
  • Create a well-rounded, comprehensive instructional program.
  • Prepare classroom for class activities.
  • Provide a variety of learning materials and resources for use in educational activities.
  • Observe and evaluate student's performance and development.
  • Assign and grade class work, homework, tests and assignments.

CEO and Founder

TRAP Girlz
Tyler
11.2017 - 12.2022
  • Provided strategic leadership
  • Oversee daily operations
  • Ensured organization's financial health and sustainability
  • Developed and implemented the organizations mission and vision
  • Forged relationships with stakeholders, managed staff and volunteers
  • Developed fundraising strategies and set target goals
  • Communicated the strategic plan and progress to stakeholders
  • Cultivated strong relationships with donors, partners, and the community
  • Monitored and evaluated progress against the strategic plan
  • Effectively allocated resources to support the implementation of the strategic plan
  • Ste clear, measurable, achievable, relevant, and time-bound (SMART) goals and objective for the organization

Business Analyst

City of Shreveport
Shreveport
03.2022 - 08.2022
  • Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Lead ongoing reviews of business processes and developing optimization strategies.
  • Stay up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Conduct meetings and presentations to share ideas and findings.

Outreach Specialist

Southeast Louisiana AHEC
Shreveport
03.2021 - 08.2022
  • Provide outreach to potential clients to explain family support and coaching services and establish a working relationship in the community.
  • Actively recruit families to enroll in family support and coaching program across the parishes served by teams of home visitors.
  • Perform appropriate intake/eligibility screening procedures to connect families to the most suitable region or parish specific home visiting team for voluntary enrollment and/or referrals to other community maternal and child health services.
  • Maintain knowledge of the evidenced-based models used for implementing family support and coaching services.
  • Conduct outreach/marketing activities designed increase the exposure and understanding of LA MIECHV (family support and coaching) within local communities by making in-person visits and maintaining communication with stakeholders to develop relationships and secure new support.

Complaint Resolution Specialist

U.S. Department of Education
Dallas
06.2017 - 08.2021
  • Reviewed and analyzed complaints to determine if they meet the criteria for investigation and if there has been a violation of relevant regulations
  • Provided guidance to stakeholders on educational rights, options, and regulatory requirements.
  • Analyzed evidence and making findings on whether a school or institution is in compliance with applicable laws and regulations
  • Developed and implemented solutions to address complaints and ensure compliance, which may include corrective action plans
  • Maintained accurate records of complaints, investigations, and resolutions.
  • Worked with internal teams, such as Compliance and Legal, and external partners to resolve complaints effectively.

Education

Ph.D. - Educational Leadership

Keiser University
Ft Lauderdale
08.2025

Masters' of Science - Criminal Justice

Grambling State University
Grambling, LA
12.2008

Bachelor of Science - Criminal Justice

Grambling State University
Grambling, LA
05.2005

Skills

  • Consulting and mentoring
  • Student engagement
  • Staff and classroom management
  • Recruitment and training
  • Organizational leadership
  • Point of sale (POS) systems
  • Organizational turnaround strategies
  • Fundraising initiatives
  • Contract management
  • Customer service excellence
  • Presentation skills development
  • Financial leadership
  • Policy optimization
  • Leadership and change management
  • Project management expertise
  • Public speaking proficiency
  • Case management practices
  • Program management strategies
  • Academic advising techniques
  • Lesson planning and delivery
  • Sales strategies
  • Research methodologies
  • Process improvement initiatives
  • Classroom experience and teaching
  • Strategic planning skills
  • Supervisory experience in education
  • Training and development programs
  • Business development strategies
  • Startup business management
  • Budgeting and financial oversight
  • Operational leadership skills
  • Event management coordination

Certification

CPR Certification, 11/01/24, 11/30/26

Willing To Relocate

  • Dallas-Fort Worth, TX
  • Houston, TX
  • Shreveport, LA

Timeline

Case Manager

Goodwill Industries
08.2023 - 07.2025

4th Grade Classroom Teacher

Caddo Parish School Board
08.2022 - 12.2023

Business Analyst

City of Shreveport
03.2022 - 08.2022

Outreach Specialist

Southeast Louisiana AHEC
03.2021 - 08.2022

CEO and Founder

TRAP Girlz
11.2017 - 12.2022

Complaint Resolution Specialist

U.S. Department of Education
06.2017 - 08.2021

Ph.D. - Educational Leadership

Keiser University

Masters' of Science - Criminal Justice

Grambling State University

Bachelor of Science - Criminal Justice

Grambling State University

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