Angelia Gentry
New Orleans
Overview
17
17
years of professional experience
1
1
Certification
Work History
Police Technician Supervisor
City Of New Orleans
New Orleans
05.2023 - Current
- Oversee the work of Police Technicians, provide direction, monitors performance, supports workflow and ensure goals are met.
- Public Safety and Homeland Security-New Orleans, LA
Real Time Crime Center
City Of New Orleans
New Orleans
10.2022 - 05.2023
- Monitor the Crime Cameras throughout the City Of New Orleans.
- Download and Upload video footage for police agencies for all news worthy and non emergency footage.
- Use two way radios to communicate with the Orleans Parish Communication District.
- Excellent communication skills, organized and ability to work independently in an office detail.
- Good computer skills and also able to multitask, work independently and professionally.
- Public Safety and Homeland Security-New Orleans, LA
Dispatcher
Ready Responders, Inc.
New Orleans
05.2020 - 10.2022
- Respond and coordinate inbound requests for service from our partners and general public for medical assistance via phone calls or written prompts.
- Using CAD system to determine appropriate demographics of medics.
- Excellent communication skills, organized and ability to work independently in an office detail.
- Good computer skills and also able to multitask, work independently and professionally in a Medical Industry.
- New Orleans, LA
Dispatcher
Dillard University Police Department
New Orleans
09.2017 - 05.2020
- Greeting all students, faculty, staff, students and visitors entering the campus police department.
- Answer multiple phone lines and direct each call accordingly.
- Dispatching incoming emergency and non-emergency calls to the campus police officers.
- Proficient in Microsoft Word, Excel and Internet Applications.
- Excellent verbal, written, communications skills and able to prioritize multiple task in a high pressure environment.
- Able to work independent and professionally.
- New Orleans, LA
Telecommunications
New Orleans Communications District
New Orleans
03.2009 - 08.2017
- Located in the McDaniels Communications 911 Center receiving inbound and handling outbound emergency and non emergency calls for the Police, Fire and EMS Departments.
- Excellent typing, verbal and written communications skills while prioritizing and multitasking in a high pressure environment.
- Able to work independently and professionally.
- Also Professional when communicating with citizens in distress for a New Orleans Police unit and always aware their needs.
- New Orleans, LA
Education
Criminal Justice - None
University of Phoenix-Online Campus
New Orleans, LA04.2018
Criminal Justice - None
University of Phoenix-Online Campus
New Orleans, LA01.2008
College Prep - High school or equivalent
Joseph S. Clark Senior High School
New Orleans, LA05.1988
Skills
- Sales
- Word Processing
- GIS
- Time management
- Communication skills
- Telemarketing
- CRM software
- Google Docs
- Computer skills
- Research
- Phone Etiquette
- Windows
- Administrative experience
- Organizational skills
- Freight
- Accounts receivable
- Account management
- Microsoft Outlook
- Clerical Experience
- Inside sales
- 10 Key Data Entry
- Customer support
- Marketing
- Multi-line Phone Systems
- Conflict management
- Dispatching
- Microsoft Office
- Telecommunication
- Office Administration
- Microsoft Word
- Microsoft Office, Spreadsheets, Excell, Typing 60 wpm
- Negotiation
- Front Desk
- Appointment scheduling
- Customer Service
- Data Entry
- Outbound calling
- 3PL
- Customer service
- Organizational Skills
Certification
- APCO, 01/01/09, Present
- Police Fire Ems Dispatch, 01/01/16, 01/01/18
- Driver's License
Personal Information
Authorized To Work: US
Timeline
Police Technician Supervisor
City Of New Orleans
05.2023 - Current
Real Time Crime Center
City Of New Orleans
10.2022 - 05.2023
Dispatcher
Ready Responders, Inc.
05.2020 - 10.2022
Dispatcher
Dillard University Police Department
09.2017 - 05.2020
Telecommunications
New Orleans Communications District
03.2009 - 08.2017
Criminal Justice - None
University of Phoenix-Online Campus
Criminal Justice - None
University of Phoenix-Online Campus
College Prep - High school or equivalent
Joseph S. Clark Senior High School