Angelic Raby
Gonzales
Summary
Detail-oriented manager with expertise in ensuring compliance with health and safety regulations. Adept at leading teams, coaching staff, and maintaining high standards of service quality to drive operational success. Newly graduated college student looking to begin career in the HVAC field with knowledge of how to work a multimeter, wire thermostats, and ohm out a compressor.
Overview
6
6
years of professional experience
Work History
manager
Five Guys
Gonzales
07.2025 - Current
- Supervised daily operations to ensure efficient service delivery.
- Trained new team members on company standards and procedures, enhancing team efficiency.
- Monitored inventory levels and placed orders to ensure availability.
- Ensured compliance with health and safety regulations in the restaurant.
- Implemented staff schedules to optimize labor efficiency during peak hours.
- Assisted in resolving customer complaints, improving satisfaction levels through effective communication.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed strategies to increase customer satisfaction and loyalty, fostering repeat business.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw daily operations, maintaining efficiency and quality standards.
Wine and Spirits Sales Consultant
Ralphs Grocery Store
Gonzales
09.2024 - 07.2025
- Advised customers on wine and spirits selection and pairings.
- Conducted product tastings to elevate customer engagement and wine knowledge.
- Managed inventory levels for wine and spirits products in-store.
- Collaborated with suppliers to maintain product availability and quality.
- Implemented promotional displays to boost product visibility and drive sales.
- Maintained compliance with local alcohol regulations and store policies.
- Conducted market research to identify emerging trends in the industry.
- Analyzed customer data to tailor product selection to preferences, enhancing purchase satisfaction.
- Researched new suppliers of wines and spirits from around the world.
Team Member
Chick-fil-A
Gonzales
01.2023 - 05.2024
- Collaborated with team members to ensure smooth workflow during peak hours, enhancing customer satisfaction.
- Provided exceptional customer service in a fast-paced environment.
- Assisted in training new staff on operational procedures and customer engagement.
- Prepared food items according to company recipes and quality standards.
- Supported promotional campaigns by setting up engaging displays and delivering product information to customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Developed strong working relationships with peers and upper management to foster a collaborative team environment.
Manager
Freddy's Frozen Custard & Steakburgers
Gonzales
02.2021 - 09.2023
- Oversaw daily operations, enhancing service quality and guest satisfaction.
- Implemented food safety standards and maintained cleanliness in the kitchen.
- Collaborated with suppliers to ensure timely delivery of fresh ingredients.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored inventory levels and placed orders to prevent stock shortages.
- Reviewed staff performance regularly to identify areas for improvement.
- Coached, mentored, and trained team members, improving overall job performance and team cohesion.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates based on skill levels, optimizing team productivity and efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Stocker
Rouses Supermarket
Gonzales
01.2021 - 12.2021
- Stocked shelves with merchandise, enhancing product visibility and organization.
- Assisted customers in locating products throughout the store.
- Ensured cleanliness of aisles and storage areas for safety compliance.
- Unloaded deliveries and efficiently placed items on shelves.
- Responded to customer inquiries, improving customer satisfaction and support.
- Followed safety procedures while handling equipment and products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe, and orderly workspace, ensuring compliance with safety standards.
Stocker
Walmart
Gonzales
07.2020 - 12.2020
- Unloaded deliveries and arranged items on shelves for optimal product accessibility.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Stocked shelves with merchandise, ensuring organized displays for enhanced customer experience.
- Assisted customers in locating products throughout the store.
- Ensured cleanliness of aisles and storage areas for safety compliance.
- Maintained neat, safe workspace, supporting safety compliance and reducing accident risks.
Education
Graduate Certificate - HVAC
Remington College
Baton Rouge, LA04-2026
High School Diploma -
East Ascension High
Gonzales, LA05-2020
Skills
- HVAC systems
- HVAC troubleshooting
- Heating systems
- Air conditioning
- EPA requirements
- Inventory management
- Sales management
- Financial records oversight
- Employee training
- Recruiting and interviewing
- Coaching and mentoring
- Team building
- Performance management
- Problem resolution
- Time management
- Customer service
- Communication skills
Timeline
manager
Five Guys
07.2025 - Current
Wine and Spirits Sales Consultant
Ralphs Grocery Store
09.2024 - 07.2025
Team Member
Chick-fil-A
01.2023 - 05.2024
Manager
Freddy's Frozen Custard & Steakburgers
02.2021 - 09.2023
Stocker
Rouses Supermarket
01.2021 - 12.2021
Stocker
Walmart
07.2020 - 12.2020
Graduate Certificate - HVAC
Remington College
High School Diploma -
East Ascension High