Angelica Jones
Monroe
Summary
Dedicated professional skilled in providing exceptional customer service, management skills, and resolving inquiries effectively. Experienced in medication dispensing and inventory management, with a focus on confidentiality and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
07.2018 - Current
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Assisted pharmacists in preparing and dispensing medications, ensuring compliance with safety protocols.
- Conducted inventory management, maintaining stock levels and verifying expiration dates of medications.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Supervisor
ST Francis Healthy Moms Prenatal Clinic
11.2021 - 01.2026
- Supervised daily clinic operations, ensuring adherence to health standards and protocols.
- Trained and mentored staff on best practices in prenatal care services.
- Implemented efficient scheduling systems, improving patient flow and reducing wait times.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Nursing
University of Louisiana At Monroe
Monroe, LACPhT - Pharmacy Technician
Unitech Training Academy
111 Crosley St, West Monroe, LA 7129108-2013
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Medicare and medicaid process
- Verifying orders
- Advanced math skills
Accomplishments
Obtained a position in management as a supervisor for 8 wonderful years until I left to peruse my college degree in Nursing. Also equally maintained my role as a pharmacy technician at CVS Pharmacy for over 8 years as well where im currently employed. During my time as a supervisor my clinic was praised on several occasions for the positive work environment that was tailored specifically to our patient needs.
Certification
CPhT- Certified Pharmacy Technician
Timeline
Supervisor
ST Francis Healthy Moms Prenatal Clinic
11.2021 - 01.2026
Pharmacy Technician
CVS Pharmacy
07.2018 - Current
Nursing
University of Louisiana At Monroe
CPhT - Pharmacy Technician
Unitech Training Academy