Angelle Robinson
Abbeville
Summary
Dynamic customer service professional with extensive experience at Williams-Sonoma, excelling in client relations and problem-solving. Proven ability to enhance customer satisfaction through effective communication and strong product knowledge. Skilled in transaction processing and conflict resolution, consistently achieving performance metrics in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service / Team Support
M-Town Market
Abbeville
09.2022 - 02.2024
- Assisted customers with purchases, returns, and inquiries in a fast-paced environment.
- Handled transactions and maintained accurate cash register operations.
- Supported daily store operations including inventory and restocking.
Customer Service & Administrative Support
Village of Germantown
Germantown
02.2020 - 01.2022
- Provided front-line customer service to community residents.
- Assisted with administrative duties including record-keeping and office support.
- Supported management with project coordination and departmental needs.
Customer Service Representative
Williams-Sonoma
07.2017 - 02.2020
- Company Overview: Remote/Customer Service Center
- Handled inbound customer calls regarding orders, billing, and returns.
- Maintained strong product knowledge to provide effective solutions.
- Consistently met performance metrics and quality service goals.
- Remote/Customer Service Center
Education
Bachelor of Science - Computer Science
Colorado Technical University (CTU) Online
Colorado Springs, CO01.2014
Skills
- Customer Service & Client Relations
- Management & Team Leadership
- Healthcare Aide & Patient Support
- Computer Literacy & Data Entry
- Problem Solving & Conflict Resolution
- Time Management & Organization
- Customer service
- Transaction processing
- Record management
- Inventory management
- Product knowledge
- Client communication
- Team collaboration
- Conflict resolution
- Quality assurance
- Problem solving
- Microsoft Word
- Recordkeeping
Timeline
Customer Service / Team Support
M-Town Market
09.2022 - 02.2024
Customer Service & Administrative Support
Village of Germantown
02.2020 - 01.2022
Customer Service Representative
Williams-Sonoma
07.2017 - 02.2020
Bachelor of Science - Computer Science
Colorado Technical University (CTU) Online
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