Angellica Wilson
Shreveport
Summary
Customer service associate with 15 years of experience in customer service and leadership roles. Demonstrated ability to perform under pressure while effectively coordinating with clients and colleagues. Strong work ethic and adaptability with a proven record of quickly mastering new skills. Committed to delivering exceptional service and embracing new challenges.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Patient Care Specialist
Fastpace Health
Shreveport
11.2025 - Current
- Guided patients in completing registration forms and insurance paperwork to facilitate efficient onboarding process.
- Coordinated insurance verification and resolved billing inquiries to enhance accuracy of patient account management.
- Maintained accurate patient information in electronic health record systems.
- Collected specimens from patients for laboratory tests, adhering to health protocols to ensure patient safety.
Paser
Willis Knighton Quick Care
Shreveport
06.2022 - 01.2026
- Facilitated patient check-in processes to enhance patient flow and experience.
- Verified prescription accuracy to ensure patient safety and compliance.
- Verified insurance details for patients to ensure coverage and reduce billing discrepancies.
- Managed incoming calls and fax communications, ensuring timely responses and effective information exchange.
- Organized filing system and streamlined data entry for efficient record-keeping.
- Processed payment transactions and maintained up-to-date patient account records to support billing accuracy.
Order Picker/Warehouse Packer
Amazon
Dallas
02.2020 - 05.2022
- Picked customer orders with accuracy from designated warehouse locations to meet fulfillment goals.
- Utilized scanning equipment for efficient picking, packing, and shipping of customer orders.
- Assembled boxes and packed items for safe shipment.
- Collaborated with team members to coordinate timely order fulfillment and processing.
Education
Business - Business Management
Southern University
Shreveport, LA05-2008
Diploma -
Northwood High
Shreveport, LA05-2006
Skills
- Electronic health records
- ICD-10 knowledge
- Specimen collection
- CPR certified
- Basic life support certified
- Administrative support
- Data entry
- Microsoft Office Suite
- Computer proficiency
- Invoice processing
- Order fulfillment
- Inventory management
- Warehousing operations
- Packaging and picking
- Package labeling
- Office management
- Time management abilities
Certification
STERILE PRODUCTS 2019
Timeline
Patient Care Specialist
Fastpace Health
11.2025 - Current
Paser
Willis Knighton Quick Care
06.2022 - 01.2026
Order Picker/Warehouse Packer
Amazon
02.2020 - 05.2022
Business - Business Management
Southern University
Diploma -
Northwood High