Angelo Alicea
Shreveport
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Services Manager
Stanton Optical
Shreveport, LA
07.2022 - Current
- Achieve sales objectives, adhering to organizational and local guidelines.
- Perform necessary housekeeping tasks to uphold brand quality.
- Comply with quality control standards and OSHA safety guidelines.
- Identify and troubleshoot prescription problems.
- Guide patients and customers in selecting the best eyewear for their needs.
- Assess patient needs to ensure easy and pleasant visits.
- Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
- Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available
Store Manager
Whataburger
Bossier City, LA
07.2021 - 07.2022
- Managed front-of-house restaurant operations, including staff scheduling, customer service, and presentation of the dining room and bar areas.
- Managed the kitchen team to ensure timely quality food delivery and resolve service issues.
- Hired, trained, and retained talent to deliver extraordinary customer service.
- Conducted regular inventory checks and ordered restaurant supplies as required to ensure adequate stock levels and prevent stock-outs.
- Ensured compliance with health and safety regulations and training.
Assistant General Manager
Gamestop
Bossier City, LA
06.2017 - 07.2021
- Coached and motivated my team to drive sales that deliver exceptional customer service.
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service.
- Delivered sales, customer experience, merchandising, visual, and operational expectations.
- Acted as a partner between customers, sales associates, and store manager.
- Learned and shared expertise of products and trends to fit customer's needs.
- Maintained an awareness of all product knowledge, and current or upcoming product / trends.
- Contributed to a positive and inclusive work environment.
General Manager
Kenneth Cole Productions
Blackwood, NJ
08.2016 - 02.2017
- Met and exceeded sales plan and KPI goals (UPT, ADT, Conversion).
- Managed and motivated the team to increase sales and ensure efficiency.
- Provided ongoing training and coaching utilizing our selling model and product knowledge.
- Clienteling built and strengthened lasting client relationships.
- Maintained and elevated visual presence by ensuring directives and standards were met.
- Executed operational directives promptly following guidelines.
Education
Associate of Arts - Food and Nutrition
CAMDEN COUNTY COLLEGE
Blackwood, NJ01-2017
High School Diploma - undefined
HIGHLAND REGIONAL HIGH SCHOOL
Blackwood, NJ01-2014
Skills
- Sales management
- Customer service
- Team leadership
- Inventory management
- Visual merchandising
- Team building
- Problem solving
- Time management
- Communication skills
- Quality assurance
- Relationship building
- Food plating and presentation
- Staff motivation
- Food safety compliance
- Kitchen staff coordination
- Staff training
- Operational efficiency
- Cost management
- Conflict resolution
- Employee coaching
- Workplace safety
- Money counting
- Maintain food safety
- Active listening
- Multitasking
- Teamwork and collaboration
- Hiring and firing
- Reliable and responsible
- Goal setting
Accomplishments
- Achieved top position with GM Shawn in company metrics consistently over years, acknowledged by Gamestop.
- Consistently attained leading performance metrics, earning recognition from Stanton Optical.
Certification
ServSafe Manager, 2022
Timeline
Clinical Services Manager
Stanton Optical
07.2022 - Current
Store Manager
Whataburger
07.2021 - 07.2022
Assistant General Manager
Gamestop
06.2017 - 07.2021
General Manager
Kenneth Cole Productions
08.2016 - 02.2017
High School Diploma - undefined
HIGHLAND REGIONAL HIGH SCHOOL
Associate of Arts - Food and Nutrition
CAMDEN COUNTY COLLEGE