Angerline James
Hammond
Summary
Detail-oriented professional with extensive experience in care coordination and appointment scheduling. Skilled in electronic health records and patient engagement strategies, consistently achieving daily metrics that enhance patient care and facilitate smooth operations.
Overview
8
8
years of professional experience
Work History
Patient Engagement Specialist
Ochsner Health Center
New Orleans
01.2023 - Current
- Coordinate care for patients by scheduling them for their Enhanced Annual Wellness Visits. Making outbound/inbound calls to assist with scheduling their appointments, Verifying patients' demographics and Insurance coverage to ensure that they are qualified for the visit at no charge. Meet daily Metrics of 80 plus Outbound Calls, scheduling 18 plus appointments each day. Explaining to the patient the importance of having their eAWV visits yearly, offering visits where the nurse can come to their home, or they can go to a clinic or even have a Virtual Visit.
Patient Access Call Center
Ochsner Health Center
Covington
12.2020 - 01.2023
- Working in an Outbound Call Center, Scheduling patients for various types of appointments, Sick Visits, Follow Ups, Same Day visits, etc. Greeting patients. Providing excellent customer service to all patients, guests, and family members. Managing call time on a daily basis to make sure each patient gets what they need in care. Assist with patients' requests for care. working with various care team members.
Patient Registration Specialist
Ochsner Health Center
Covington
01.2018 - 12.2020
- Greet patients, family members and co workers upon arrival to the clinics. Registered patients for various types of appointments. Verified patient demographics. Scheduled appointments in Epic. Assist patients with various types of Orders such as Lab Work, Radiology testing, Same Day Procedures, etc. Verify patients' insurance coverage, collect co payments when needed. Receive incoming calls from different departments within the clinic.
Education
Associate of Applied Science - Business Administration And Management
Northshore Technical Community College
Hammond, LA12-2015
High School Diploma -
John McDonough Senior High
New Orleans, LA05-1996
Skills
- Patient engagement
- Care coordination
- Customer relationship management
- Electronic health records
- Appointment scheduling
- Insurance verification
Timeline
Patient Engagement Specialist
Ochsner Health Center
01.2023 - Current
Patient Access Call Center
Ochsner Health Center
12.2020 - 01.2023
Patient Registration Specialist
Ochsner Health Center
01.2018 - 12.2020
Associate of Applied Science - Business Administration And Management
Northshore Technical Community College
High School Diploma -
John McDonough Senior High