Angie Bertrand
Carencro
Summary
Dynamic operations manager with extensive experience in team leadership and problem-solving. Skilled in decision-making and multi-tasking, consistently achieving efficient workflows and improved service standards. Poised to drive operational excellence and elevate customer satisfaction.
Overview
1
1
Language
19
19
years of professional experience
Work History
Operational Manager
Jimmy John's
Lafayette, LA
06.2021 - Current
- Streamlined daily operations, ensuring timely order fulfillment and adherence to company standards.
- Led team training initiatives, enhancing employee performance and service quality across locations.
- Analyzed operational workflows, identifying areas for efficiency improvements and cost reduction.
- Coordinated inventory management processes, optimizing stock levels to meet customer demand effectively.
- Payroll, scheduling, accounts payable, house accounts and scheduling.
- Opening the store Monday-Friday, complete all slicing and prep needed for the shift and assign sections to each employee.
Assistant Manager
Plucker Wing Bar
Baton Rouge, LA
09.2016 - 06.2021
- Streamlined daily operations to enhance efficiency and service quality.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for new staff, improving onboarding processes and retention rates.
Lead Server Trainer
Sonnys Real Pit BBQ
Baton Rouge, LA
01.2008 - 08.2016
- Developed and implemented training programs for new servers to enhance service quality.
- Mentored staff on menu knowledge and customer interaction techniques to improve guest satisfaction.
- Conducted performance evaluations and provided constructive feedback to promote skill development.
- Streamlined onboarding processes, reducing training time while maintaining high standards of service.
Education
GED -
Woodlawn High School
Baton RougeSkills
- Customer service
- Operations management
- Decision-making
- Team leadership
- Problem solving
- Multi-tasking
Languages
English
Full Professional
Timeline
Operational Manager
Jimmy John's
06.2021 - Current
Assistant Manager
Plucker Wing Bar
09.2016 - 06.2021
Lead Server Trainer
Sonnys Real Pit BBQ
01.2008 - 08.2016
GED -
Woodlawn High School