Angie Jones
Lafayette
Summary
Dynamic Social Service Analyst III with a proven track record at the Department of Children and Family Services. Expert in business analysis and complaint resolution, I enhanced service efficiency and user satisfaction through data-driven insights and cross-functional collaboration. Committed to continuous improvement and effective communication in service management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Social Service Analyst III
Department of Children and Family Services
08.2022 - Current
- Provided support in analyzing service-related data to identify trends and areas for improvement.
- Assisted with documentation of service procedures to enhance team efficiency and knowledge sharing.
- Collaborated with cross-functional teams to troubleshoot service issues and improve response times.
- Gathered customer feedback to help refine service offerings and enhance user satisfaction.
Customer Service Representative
Amazon
11.2023 - 10.2024
- Assisted in developing FAQs and training materials to improve knowledge sharing.
- Monitored customer feedback to identify trends and recommend service improvements.
- Implemented efficiency strategies that reduced response times for customer inquiries.
- Led initiatives to streamline workflow, improving overall team productivity and service quality.
Scheduling Coordinator
Accenture
02.2020 - 07.2021
- Coordinated complex scheduling for multiple projects, ensuring optimal resource allocation and timely completion.
- Developed and maintained scheduling systems to enhance operational efficiency and communication across teams.
- Streamlined appointment setting processes, reducing delays and improving client satisfaction rates.
- Collaborated with cross-functional teams to align project timelines with overall business objectives.
Customer Service Representative
Spectrum Communications
11.2019 - 02.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed service orders and account changes accurately using company software systems.
- Trained new team members on customer service protocols and system navigation.
- Collaborated with cross-functional teams to enhance service delivery processes.
Administrator
Chica’s Little Angles Daycare
04.2016 - 08.2018
- Managed daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented efficient scheduling processes for staff and children's activities.
- Coordinated communication between parents and staff to enhance community engagement.
- Oversaw financial transactions, maintaining accurate records of tuition payments and expenses.
Teacher’s Aide
St Landry Parish Headstart
11.2007 - 03.2016
- Assisted teachers in implementing lesson plans and engaging students in educational activities.
- Supported classroom management by supervising student behavior and ensuring a positive learning environment.
- Collaborated with educators to adapt instructional materials for diverse learning needs and styles.
- Maintained organized classroom resources, promoting accessibility and enhancing student participation.
Education
Associate of Science - Business
South Louisiana Community College
Lafayette, Louisiana, LA05.2022
Skills
- Network troubleshooting
- User acceptance testing
- Application support
- Business analysis
- Workflow Analysis
- Service management
- Complaint handling
- Complaint resolution
Certification
Phlebotomist
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Amazon
11.2023 - 10.2024
Social Service Analyst III
Department of Children and Family Services
08.2022 - Current
Scheduling Coordinator
Accenture
02.2020 - 07.2021
Customer Service Representative
Spectrum Communications
11.2019 - 02.2020
Administrator
Chica’s Little Angles Daycare
04.2016 - 08.2018
Teacher’s Aide
St Landry Parish Headstart
11.2007 - 03.2016
Associate of Science - Business
South Louisiana Community College