Takeera Davis
Alexandria
Summary
Highly organized and detail-oriented administrative professional with a strong background in property management support. Skilled in fostering positive tenant relations, coordinating property maintenance, and managing day-to-day operational tasks. Proficient in handling tenant inquiries, scheduling repairs, and ensuring smooth property operations. With excellent communication skills and a keen eye for detail, I am dedicated to enhancing operational efficiency and delivering exceptional tenant experiences. Looking to leverage my expertise in property management principles and administrative coordination to contribute to the success of your team.
Overview
7
7
years of professional experience
Work History
Intake Specialist
Alexandria Housing Authority
08.2024 - Current
- Answer phone calls and provide new clients with required paperwork to initiate service.
- Increase customer satisfaction with timely follow-ups, ensuring all necessary documentation is collected and processed promptly.
- Complete intake assessment forms and file clients' charts.
- Maintain high levels of accuracy and compliance in data entry, ensuring all information is correctly entered into the required systems.
- Manage the waitlist for potential HUD residents and certify applicants to receive housing assistance.
- Utilize critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Ensure client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
Case Manager
Alexandria Housing Authority
04.2024 - 08.2024
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conduct thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhance communication between clients and providers through consistent follow-ups and progress updates.
- Contribute to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Manage residents recertifications and interims
Call Center Customer Service Representative
Cleco
03.2022 - 02.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Administrative Assistant
City Of Alexandria
10.2017 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
High School Diploma -
Peabody Magnet High School
Alexandria, LA05.2021
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Progress reporting
- Records maintenance
- Case management
- Client intake
- Empathic communication
- Active listening
Timeline
Intake Specialist
Alexandria Housing Authority
08.2024 - Current
Case Manager
Alexandria Housing Authority
04.2024 - 08.2024
Call Center Customer Service Representative
Cleco
03.2022 - 02.2023
Administrative Assistant
City Of Alexandria
10.2017 - 02.2021
High School Diploma -
Peabody Magnet High School
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