Anissa Robertson
Lafayette,LA
Summary
Detail-oriented and adaptable professional with extensive experience in customer service and administrative tasks. Recognized for effective appointment scheduling and maintaining accurate records, ready to support operational excellence and client satisfaction.
Overview
6
6
years of professional experience
Work History
Gym Receptionist
Big Poppas Fitness Gym
Lafayette, LA
08.2020 - 11.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes for members and guests.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Coordinated approximately 15 membership sign-ups and renewals, maintaining accurate records within management software.
- Assisted in scheduling personal training sessions, optimizing staff availability, and meeting client needs.
Receptionist Administrator
Substance Abuse and Rehabilitation Center, USN Facility
San Diego, CA
10.2018 - 04.2020
- Managed front desk operations, greeting clients and directing inquiries to appropriate staff.
- Coordinated scheduling for up to 5 appointments daily, ensuring efficient use of facility resources.
- Maintained accurate client records in electronic health systems to support data integrity.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Department Supervisor
United States Navy, USN
San Diego, CA
08.2014 - 10.2018
- Supervised daily operations, ensuring compliance with Navy standards and protocols.
- Trained six personnel on safety procedures and operational best practices.
- Streamlined workflow processes, enhancing team efficiency and productivity.
- Conducted performance evaluations, providing constructive feedback to team members.
- Managed a team of six employees, delegated tasks, and held each employee accountable for completing assignments.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN01.2027
Associate of Science - Psychology
South Louisiana Community College
Lafayette, LA12-2023
Skills
- Team player attitude
- Administrative tasks
- Health and safety awareness
- Appointment scheduling
- Organizational proficiency
- Problem-solving
- Customer service
- Attention to detail
- Multitasking Abilities
- Organizational skills
Timeline
Gym Receptionist
Big Poppas Fitness Gym
08.2020 - 11.2020
Receptionist Administrator
Substance Abuse and Rehabilitation Center, USN Facility
10.2018 - 04.2020
Department Supervisor
United States Navy, USN
08.2014 - 10.2018
Bachelor of Science - Psychology
Capella University
Associate of Science - Psychology
South Louisiana Community College