Anna Lynchard
Woodworth
Summary
Developed exceptional customer service and multitasking skills in high-traffic travel environment. Skilled in handling complex ticketing systems and resolving passenger issues efficiently. Looking to transition into new field where these abilities can drive positive outcomes and enhance team performance.
Overview
5
5
years of professional experience
Work History
Ticket Agent
Unifi
08.2024 - Current
- Processed ticket requests efficiently, ensuring timely response to customer inquiries.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Utilized ticketing software to manage reservations and track passenger information accurately.
- Coordinated with airline personnel to ensure seamless check-in and boarding procedures.
- Monitored flight schedules, communicating updates effectively to passengers and team members.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
Ramp Agent
Unifi
08.2024 - Current
- Coordinated aircraft ground handling operations, ensuring timely arrivals and departures.
- Conducted safety checks on baggage handling equipment to maintain operational efficiency.
- Assisted in loading and unloading cargo, optimizing space utilization on aircraft.
- Trained new ramp agents on standard operating procedures and safety protocols.
- Monitored weather conditions and communicated changes to team for proactive planning.
- Streamlined baggage transfer processes, reducing turnaround time during peak hours.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Checked cargo and baggage for security to meet TSA regulations.
- Connected electrical power unit and hoses to aircraft.
Food Service Worker
Aramark
07.2021 - 05.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety. Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at the counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Prepared and served various food and drink items to customer specification in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and organized kitchen, dining and service areas.
- Set up and break down food service lines quickly to maintain service flow.
Bartender
Frosty Factory
09.2020 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Kept the bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparations, product promotion, garnish preparation, sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Waitress
Walk-On’s Bistreaux & Bar
07.2020 - 10.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stoked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Kennel Worker
Alpha and Omega K9
05.2020 - 09.2020
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to state health code guidelines.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted good hygiene in animals by seeing to grooming needs.
Kennel Worker
Cypress arrow
05.2020 - 09.2020
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to state health code guidelines.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted good hygiene in animals by seeing to grooming needs.
Education
High School Diploma -
Tri-County Academy
Flora, MS04.2018
Skills
- Working under stressful situations
- FIFO Procedures
- Station Preparation
- Efficient Service
- POS Transactions
- Verbal and Written Communication
- Hospital standards/ Operations
- Working with Diverse People
- Ticket sales
- Passport reviews
- Conflict resolution
Timeline
Ticket Agent
Unifi
08.2024 - Current
Ramp Agent
Unifi
08.2024 - Current
Food Service Worker
Aramark
07.2021 - 05.2023
Bartender
Frosty Factory
09.2020 - 12.2022
Waitress
Walk-On’s Bistreaux & Bar
07.2020 - 10.2020
Kennel Worker
Alpha and Omega K9
05.2020 - 09.2020
Kennel Worker
Cypress arrow
05.2020 - 09.2020
High School Diploma -
Tri-County Academy
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