Anna Grace Elam
Baton Rouge
Summary
Strong background in customer service. Equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
4
4
years of professional experience
Work History
Shift Lead
Gail's Fine Ice Cream
Baton Rouge, LA
10.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Generated reports detailing findings and recommendations.
Crew Member
Kona Ice NELA
West Monroe, LA
05.2024 - 08.2024
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Drove trucks around local areas for different events
Barista
CC's Coffee House
Baton Rouge, LA
01.2024 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly attitude.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Crew Member
Eskamoe's Frozen Custard and More
West Monroe, LA
08.2021 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Handled money quickly and efficiently
Education
Bachelor of Arts - Communication Disorders
Louisiana State University
Baton Rouge, LA05-2027
High School Diploma -
West Ouachita High School
Calhoun, LA05-2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Working well with others
Timeline
Shift Lead
Gail's Fine Ice Cream
10.2024 - Current
Crew Member
Kona Ice NELA
05.2024 - 08.2024
Barista
CC's Coffee House
01.2024 - 05.2024
Crew Member
Eskamoe's Frozen Custard and More
08.2021 - 07.2023
Bachelor of Arts - Communication Disorders
Louisiana State University
High School Diploma -
West Ouachita High School