Summary
Overview
Work History
Education
Skills
Timeline
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Anna Grace Elam

Baton Rouge

Summary

Strong background in customer service. Equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

4
4
years of professional experience

Work History

Shift Lead

Gail's Fine Ice Cream
10.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Generated reports detailing findings and recommendations.

Crew Member

Kona Ice NELA
05.2024 - 08.2024
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Drove trucks around local areas for different events

Barista

CC's Coffee House
01.2024 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly attitude.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Crew Member

Eskamoe's Frozen Custard and More
08.2021 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Handled money quickly and efficiently

Education

Bachelor of Arts - Communication Disorders

Louisiana State University
Baton Rouge, LA
05-2027

High School Diploma -

West Ouachita High School
Calhoun, LA
05-2023

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Working well with others

Timeline

Shift Lead

Gail's Fine Ice Cream
10.2024 - Current

Crew Member

Kona Ice NELA
05.2024 - 08.2024

Barista

CC's Coffee House
01.2024 - 05.2024

Crew Member

Eskamoe's Frozen Custard and More
08.2021 - 07.2023

Bachelor of Arts - Communication Disorders

Louisiana State University

High School Diploma -

West Ouachita High School

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Anna Grace Elam