Annalise Guilbeau
Lafayette
Summary
Customer service professional with hands-on experience supporting large fan bases for well-known artists, like the Jonas Brothers and Brandon Lake. I’m used to handling a high volume of customer inquiries, solving problems quickly, and keeping communication clear and friendly. I work well in fast-paced environments, collaborate closely with team members, and stay calm when handling escalated situations. I’m reliable, detail-oriented, and genuinely care about making sure customers feel heard and taken care of. I take pride in representing a brand well and helping to create positive experiences for customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Elevate Brand Marketing
Lafayette
05.2025 - Current
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Handle a high volume of customer service tickets each day.
- Manage order processing and tracking systems diligently.
- Collaborate with team members to enhance service quality.
- Provide feedback to management on service improvement opportunities.
- Develop strong relationships with customers by providing personalized assistance and support.
Beach Attendant
La Dolce Vita
Destin
06.2024 - 09.2024
- Coordinated bike rentals, ensuring sanitation, maintenance, and safe delivery to guests.
- Operated beachside snack bar, maintaining cleanliness while offering snacks and beverages.
- Managed a cash register, processed transactions, and balanced drawers at shift's end.
- Maintained inventory of snack bar items and ordered supplies as necessary.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Ensured positive guest experiences through friendly recommendations and solutions.
Server
Chimes
01.2023 - 01.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed customer orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Bartender
Legends of Lafayette
01.2020 - 01.2022
- Delivered exceptional customer service through personalized recommendations and a welcoming environment.
- Managed bar inventory to ensure timely restocking and organization.
- Maintained cleanliness and orderliness of bar area during shifts.
- Cultivated strong working relationships with colleagues to enhance team dynamics.
- Processed payments accurately and efficiently using POS system.
Coach
United Cheer Association
01.2019 - 01.2022
- Mentored athletes in physical and mental development, enhancing skills as students, community members, and players.
- Exhibited leadership qualities to inspire and motivate young athletes.
- Coordinated practice schedules and event preparations for competitive teams, ensuring optimal performance.
Education
Associate of Arts - Digital Media Design, Web Design
South Louisiana Community College
Lafayette, Louisiana, LA05-2025
Some College (No Degree) - Business
University of Louisiana At Lafayette
Lafayette, LASkills
- Critical thinking
- Natural leadership
- Creative problem solving
- Inventory management
- Order processing
- Merchandise upselling
- Building rapport
- Customer service
- Strong communication
- Ability to work efficiently in a fast-paced environment
- Attention to detail
- Ability to multitask
- Team player/Positive attitude
- Knowledge of responsible alcohol service
- Adobe systems
Accomplishments
- Taylor Opportunity Program for Students (Scholarship), 08/01/19, 05/01/22
- University of Louisiana at Lafayette Centennial Scholarship, 08/01/19, 05/01/21
References
References available upon request.
Timeline
Customer Service Representative
Elevate Brand Marketing
05.2025 - Current
Beach Attendant
La Dolce Vita
06.2024 - 09.2024
Server
Chimes
01.2023 - 01.2024
Bartender
Legends of Lafayette
01.2020 - 01.2022
Coach
United Cheer Association
01.2019 - 01.2022
Associate of Arts - Digital Media Design, Web Design
South Louisiana Community College
Some College (No Degree) - Business
University of Louisiana At Lafayette