Annelise Davis
New Orleans
Summary
Detail-oriented professional with over 10 years in customer service, excelling at building rapport and fostering loyalty. Recognized for adaptability in high-pressure environments and training staff to enhance service quality.
Overview
4
4
years of professional experience
Work History
Barista
Fourth Wall Coffee
New Orleans
11.2024 - Current
- Ensure high guest check averages through suggestive selling of specialty menu items, beverages, and pastries.
- Maintained calm demeanor during high-volume periods and special events.
- Cultivated repeat business by getting to know customers and their orders.
- Trained new baristas on beverage preparation and customer service standards.
- Maintained cleanliness of the coffee bar and seating areas consistently.
- Addressed and resolved customer concerns to maintain brand loyalty.
Barista
Cherry Espresso Bar
New Orleans
09.2023 - 11.2024
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Operated La Marzocco and commercial coffee brewers to create beverages.
- Independently accountable for early openings, closings, and locking of doors.
Shift Supervisor
French Truck Coffee
04.2022 - 09.2023
- Delegated daily tasks and was responsible for 12-15 employees daily.
- Trained new employees to uphold service and quality standards in daily operations.
- Managed deliveries, tracked inventory levels, and reported discrepancies to management.
- Ordered coffee supplies and related goods from vendors.
- Sanitized and maintained cleanliness of Eversys espresso machine, steam wands, bar towels, and jiggers.
- Memorized specialty drink recipes and delivered orders promptly and accurately.
Education
Graduate of Multimedia Makeup Artistry -
Make-up Designory
Burbank, CA05-2012
Graduate of Cosmetology -
Paul Mitchell the School
Salt Lake City, UT10-2011
High School Diploma -
Valley High School
South Jordan, UT06-2010
Skills
- Coffee brewing techniques
- POS operation
- Customer service skills
- Suggestive selling
- Cleanliness and organizational skills
- Attention to detail
- Time Management
- Adaptability
- Staff training
- Active listening
- Interpersonal communication
- Self-motivated
Timeline
Barista
Fourth Wall Coffee
11.2024 - Current
Barista
Cherry Espresso Bar
09.2023 - 11.2024
Shift Supervisor
French Truck Coffee
04.2022 - 09.2023
Graduate of Multimedia Makeup Artistry -
Make-up Designory
Graduate of Cosmetology -
Paul Mitchell the School
High School Diploma -
Valley High School