Achieved increased productivity through the development of innovative skills and strategies. Drove team success by implementing effective operational practices. Targeted meaningful positions that offer growth and leadership opportunities.
Work History
Optometric Tech Receptionist Contact Lenses
Shenandoah Eye Clinic
Greeted patients, checked in, verified insurance, and scheduled appointments at the front desk
Processed POS and cash transactions, balanced end-of-day sales, and maintained sales logs in QuickBooks
Developed and maintained weekly sales logs for contact lenses and optical tests using spreadsheets
Performed pretests including Neurolens, auto refract, IOP, and OCT, explaining procedures and insurance coverage
Conducted contact lens insertion and removal training and managed the entire contact lens process
Cleaned and sanitized rooms and equipment after each patient using special techniques and chemical cleaners
Introduced patients to opticians and assisted with frame selection while waiting for exams
Managed timekeeping logs and ensured accurate documentation for all patient interactions
Office Administrator/ Physical Therapy Technician
Affiliated Rehabilitation Center
Transported residents to and from therapy sessions, ensuring safety at all times
Assisted patients with exercises and monitored their progress during therapy
Entered patient chart information into computer systems and filed physical charts
Coordinated physician telephone orders and maintained accurate documentation
Scheduled appointments, verified insurance, and answered patient and family questions
Cleaned and sanitized therapy rooms and equipment after each use
Managed employee time records and addressed staff needs as required
Insurance Sales Agent
Teleperformance USA
Developed and maintained client relationships to identify insurance needs.
Provided accurate policy information and coverage options to clients.
Assisted clients in completing applications and processing claims efficiently.
Educated customers on various insurance products and benefits available.
Analyzed customer feedback to enhance service delivery and client satisfaction.
Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
Ophthalmic Technician
Bond and Wroten Eye Clinic
Assisted patients during vision exams and procedures, ensuring comfort and understanding of processes.
Prepared examination rooms by maintaining equipment and ensuring cleanliness to support efficient workflows.
Conducted preliminary tests, including visual acuity and tonometry, accurately gathering patient data for physicians.
Educated patients on eye health, proper contact lens use, and post-operative care instructions to enhance compliance.
Collaborated with ophthalmologists to streamline patient care processes, improving overall clinic efficiency.
Monitored inventory levels of medical supplies and ordered replacements to maintain operational readiness within the clinic.
Trained new staff on protocols and best practices in patient interaction and equipment handling for consistent service delivery.
Implemented process improvements that reduced patient wait times and enhanced overall experience at the clinic.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Performed thorough medical history assessments as part of the pre-examination process for new patients.
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
Ophthalmic Technologist
Eye Care Surgery Center
Performed thorough collection of patient history and eye measurements to support ophthalmological assessments.
Administered OCT tests, tonometry, and visual acuity evaluations while facilitating contact lens fittings for optimal patient outcomes.
Achieved accurate evaluations of pupil reactions, eye pressure, color vision, and muscle movement, contributing to improved patient care outcomes.
Detailed diagnostic processes and therapeutic strategies to ensure patient comprehension and engagement.
Executed thorough sanitation protocols for ophthalmologic equipment and exam rooms after each patient examination.
Facilitated successful LASIK and cataract surgeries through effective support. Enhanced patient outcomes during retinal detachment repairs. Played a key role in the delivery of diverse surgical procedures.
Matt Randal DDS
A Family Dentistry
Assisted in patient intake processes and maintained accurate dental records.
Prepared treatment rooms and sterilized instruments to ensure safety standards.
Supported dentists during procedures by providing necessary instruments and materials.
Educated patients on post-operative care and oral hygiene practices effectively.
Managed appointment scheduling to optimize patient flow and reduce wait times.
Monitored inventory levels of dental supplies, ensuring availability for daily operations.
Trained new staff on office protocols and equipment usage for improved efficiency.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Documented patient dental health information, medical history, and vital signs for future reference.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Contributed to office organization by maintaining accurate patient records and updating files regularly.
Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Dental Assistant
WN Dentistry
Assisted in patient intake processes and maintained accurate dental records.
Prepared treatment rooms and sterilized instruments to ensure safety standards.
Supported dentists during procedures by providing necessary instruments and materials.
Educated patients on post-operative care and oral hygiene practices effectively.
Managed appointment scheduling to optimize patient flow and reduce wait times.
Collaborated with team members to enhance patient comfort and experience consistently.
Monitored inventory levels of dental supplies, ensuring availability for daily operations.
Trained new staff on office protocols and equipment usage for improved efficiency.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Documented patient dental health information, medical history, and vital signs for future reference.
Explained treatment procedures and instructed patients on home care guidelines.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Collaborated with the dental team to develop customized treatment plans for individual patients.
Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
Assisted in emergency dental procedures, providing critical support in high-pressure situations.
Anesthesia HDM Technician
Our Lady of the Lake Hospital
Conducted thorough equipment setup and testing, ensuring seamless operation for anesthesiologists and CRNAs throughout procedural workflows.
Performed systematic checks on anesthesia inventory and executed sterilization procedures for reusable tools.
Analyzed equipment failures and implemented repairs to uphold productivity standards.
Monitored and coordinated daily activities of cell save machine, guaranteeing equipment reliability and safety compliance.
Streamlined surgical blood recycling workflows, ensuring prompt and efficient delivery to patients.
Coordinated with surgical teams to perform intricate intubations, enhancing patient outcomes during emergency procedures.
Received Anesthesia Tech of the Year award for three consecutive years, reflecting commitment to excellence in performance and strict compliance with safety and sterile protocols.
Achieved seamless career transition post-resignation due to unforeseen circumstances. Navigated recovery from foot surgery, addressing mobility limitations with crutches and a boot. Maintained high levels of team engagement during recovery, ensuring uninterrupted project advancement.
Child Care Provider
A Lil Ones Learning Center
Supervised daily activities to ensure safety and well-being of children.
Developed engaging educational programs tailored to children's developmental needs.
Communicated effectively with parents regarding children's progress and behavior.
Maintained clean and organized play areas, promoting a safe environment.
Delivery Driver/Retail Associate
Napa Auto Parts
Ensured timely and accurate deliveries to customers in assigned areas.
Operated delivery vehicles following safety protocols and traffic regulations.
Maintained communication with dispatch regarding delivery status and route changes.
Managed inventory of packages, verifying contents before departure.
Provided exceptional customer service during deliveries, addressing inquiries effectively.
Collections Clerk
Internal Medicine Clinic of Tangipahoa
Processed incoming payments and maintained accurate records of transactions.
Communicated with patients regarding outstanding balances and payment options.
Assisted in verifying insurance information to ensure timely collections.
Coordinated with healthcare providers to resolve billing discrepancies efficiently.
Monitored accounts receivable reports to track overdue payments regularly.
Implemented collection strategies to enhance recovery rates on outstanding accounts.
Trained new staff on collection procedures and software systems utilized in office.
Collaborated with team members to streamline workflows and improve patient communication.
Conducted thorough research on debtor assets, ensuring maximum recovery of outstanding debts.
Established trust among customers by listening attentively to their concerns and offering feasible solutions tailored to individual circumstances.
Remained current on industry regulations and compliance requirements, effectively applying this knowledge to daily tasks within the role.
Participated in continuous improvement initiatives aimed at enhancing departmental efficiency and reducing costs associated with debt recovery.
Evaluated creditworthiness of potential clients based on financial history, reducing the risk of non-payment
Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement.
Maintained accurate customer records, updating contact information and account details as needed.
Supported the implementation of new collections software, streamlining processes and improving overall performance.
Collaborated with sales teams to address credit concerns promptly before they escalated into long-term collection issues.
Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
Developed custom payment plans for clients experiencing financial hardship, demonstrating empathy and understanding while protecting company interests.
Prevented legal action by proactively addressing potential risks and collaborating with attorneys when necessary.
Reduced bad debt losses with diligent follow-up on overdue accounts and timely escalation of issues to management.
Contributed to a positive work environment through active participation in team meetings and adherence to company policies.
Exceeded monthly collection targets consistently, demonstrating strong negotiation skills and determination in achieving results.
Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
Boosted cash flow within the organization by executing efficient collections processes that prioritized high-value accounts requiring immediate attention.
Collected on delinquent accounts to reduce overdue balances.
