Anthony Delao
New Orleans
Summary
Experienced with food and beverage management, delivering operational excellence and customer satisfaction. Utilizes strategic planning and team coordination to optimize performance. Track record of enhancing service quality and maintaining high standards in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Banquet/Food and Beverage Manager
Holiday Inn New Orleans Downtown Superdome
02.2022 - Current
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Streamlined operations through regular review of processes and implementation of best practices.
General Manager
IHOP
01.2023 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager of Operations
NOLA PoBoy's
11.2019 - 02.2023
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Multi Unit General Manager
Sunglass Hut
01.2014 - 01.2015
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
Co-Manager
New York & Company
05.2010 - 01.2014
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
Merchandise Presentation Supervisor
Banana Republic
09.2007 - 05.2010
- Achieved increased sales through effective implementation of promotional guidelines and visual merchandising standards.
- Assisted in the planning and execution of seasonal floor moves, optimizing product visibility during peak shopping periods.
- Ensured compliance with company policies and procedures regarding merchandise presentation standards, contributing to a consistent brand image across all locations.
- Contributed to the development of company-wide visual merchandising guidelines, helping to ensure consistency and quality across all locations.
Key Holder Supervisor
American Eagle Outfitters, Inc
10.2004 - 09.2007
Camp Counselor /Assistant Taekwondo Instructor
YMCA of Stanislaus County
08.2000 - 07.2004
Education
High School Diploma -
Grace M Davis
Modesto, CA06-2004
Skills
- Food and beverage operations
- Cost control
- Labor management
- Sanitation standards
- Hygiene regulations
- Allergy management
- Operations oversight
- Ordering supplies
- Front of house management
- Training and onboarding
- Employee supervision
- Inventory management
- Safe food handling
- ServeSafe manager
- Problem-solving
- Back of house management
Accomplishments
- Inherited a location with a 30% deficit. Dropped to 12%(+500.000) at time of promotion
- Only IHOP Location to receive a 100% EcoSure Food Saftey Evaluation
- Awarded 1st place by RVP for most improved in key Beverage metric
Certification
- ServSafe Manager
- ServSafe Alcohol
- ServSafe Allergens
- ServSafe Workplace (Sexual Harassment Prevention for Restaurant Manager)
- State of Louisiana Department of Health Food Safety Certification - Gold Seal
Timeline
General Manager
IHOP
01.2023 - 02.2024
Banquet/Food and Beverage Manager
Holiday Inn New Orleans Downtown Superdome
02.2022 - Current
General Manager of Operations
NOLA PoBoy's
11.2019 - 02.2023
Multi Unit General Manager
Sunglass Hut
01.2014 - 01.2015
Co-Manager
New York & Company
05.2010 - 01.2014
Merchandise Presentation Supervisor
Banana Republic
09.2007 - 05.2010
Key Holder Supervisor
American Eagle Outfitters, Inc
10.2004 - 09.2007
Camp Counselor /Assistant Taekwondo Instructor
YMCA of Stanislaus County
08.2000 - 07.2004
High School Diploma -
Grace M Davis
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