Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony VanHorn

Marrero

Summary

Curious, dependable, and user-focused professional with experience supporting complex systems and making sure they work reliably for the people who depend on them. I’ve led testing, training, and communication efforts for new tools and workflows, often in high-pressure environments, and take pride in spotting issues early and solving them before they reach users. Comfortable working independently or in close collaboration with developers and product teams, I bring a practical mindset, a strong attention to detail, and a real commitment to building tools that are intuitive, consistent, and built to last.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IS Patient Experience Manager

Ochsner Medical Center
11.2024 - Current
  • Managed a team of 14 Patient Experience Analysts responsible for building and supporting Epic MyChart workflows, ensuring seamless integration of patient engagement tools.
  • Successfully managed large-scale system initiatives aimed at enhancing patient experience and engagement, aligning with organizational goals through efficient project lifecycle management.
  • Utilized data analytics to develop strategies that supported key performance indicators (KPIs) and drove continuous improvement efforts within patient experience operations.
  • Leveraged critical thinking and problem-solving skills to investigate, diagnose, and resolve end user issues backed by data and system insights.
  • Volunteered to participate in the mentoring program acting as a mentor for employees in entry level roles across the system.

IS Patient Experience Supervisor

Ochsner Medical Center
01.2021 - 11.2024
  • Led a team of IS Patient Experience Specialists and managed up to 10 Patient Tech Support agents, driving improvements in patient support services.
  • Successfully led support and training for COVID-related workflows (e.g., telehealth, vaccine tracking), driving user adoption and minimizing access to care disruptions during a rapidly evolving public health crisis
  • Designed and interpreted reports to assess the impact of support interventions and adapted education strategies when necessary.
  • Demonstrated strong leadership by fostering a positive team culture, mentoring team members, and driving professional growth within the team.

IS Epic Academy Specialist

Ochsner Medical Center
02.2016 - 01.2021
  • Delivered at-the-elbow support for clinical and operational end users, troubleshooting issues in real time and ensuring smooth adoption of new Epic workflows.
  • Participated in integrated testing for system upgrades and new feature rollouts, validating functionality, identifying edge cases, and providing user-focused feedback to developers.
  • Created concise, actionable communication guides and training materials tailored to diverse user groups, enhancing clarity and reducing post-go-live support needs.
  • Collaborated cross-functionally with IT analysts, trainers, and clinical leaders to ensure system reliability, workflow consistency, and alignment with user needs.
  • Supported major initiatives including virtual visits, secure messaging, vaccine documentation, and patient intake, contributing to a resilient and adaptable care environment during the COVID-19 pandemic.
  • Advocated for end users by translating technical changes into practical use cases, helping bridge the gap between system capabilities and real-world application.

RTI Coordinator/Interventionist

ReNEW Schools
07.2014 - 10.2015
  • Analyzed student performance data to identify trends and determine the best course of action, developing personalized interventions to help struggling students reach grade level in reading and math.
  • Collaborated with other teachers to create effective educational materials, fostering a team-oriented approach and leveraging communication skills to enhance outcomes.
  • Participated in professional development sessions, continuously improving skills and applying new techniques to become a more effective interventionist, showing commitment to personal growth.
  • Coached the middle school football team, applying mentoring and leadership skills to guide students, demonstrating the ability to motivate and develop others both academically and athletically.

Head Football Coach

Wright State University
07.2013 - 07.2014
  • Oversaw and developed a team of 35-40 student-athletes, focusing on individual and team performance enhancement, fostering leadership, accountability, and growth.
  • Designed and implemented comprehensive in-season and off-season training programs, improving athletic performance through a focus on strength, agility, and injury prevention—skills transferable to developing structured programs for team success.
  • Cultivated a positive team culture, utilizing motivational strategies to enhance team cohesion, work ethic, and overall morale, aligning with the emphasis on leadership and building a positive work environment.
  • Recruited prospective athletes, assessing their potential to build a competitive team while maintaining positive team culture.
  • Managed administrative tasks, such as travel arrangements, scheduling, and fundraising, showing organizational and project management skills.

Education

Bachelor of Science - Criminal Justice

Wright State University
Dayton, OH
12-2013

Skills

  • Process improvement
  • Integrated and User Acceptance Testing
  • Project Management
  • Customer focused
  • Strong ability to work collaboratively
  • Effective communicator
  • Excels managing complexity and ambiguity
  • Proven ability to work independently and deliver results

Certification

  • EpicCare Ambulatory, Epic - June 2023

Timeline

IS Patient Experience Manager

Ochsner Medical Center
11.2024 - Current

IS Patient Experience Supervisor

Ochsner Medical Center
01.2021 - 11.2024

IS Epic Academy Specialist

Ochsner Medical Center
02.2016 - 01.2021

RTI Coordinator/Interventionist

ReNEW Schools
07.2014 - 10.2015

Head Football Coach

Wright State University
07.2013 - 07.2014

Bachelor of Science - Criminal Justice

Wright State University

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Anthony VanHorn