Antionette Biddle
Lake Charles
Summary
Over 10 years of experience in the military and security sectors, with proven leadership in meeting customer service and physical security objectives. Supervised teams manage alarm, weapon, identification, and cyber systems, ensuring operational efficiency. Entry-level computer technology expertise, with strong data collection, report preparation, and troubleshooting skills. Proficient in addressing user issues with computer systems and mobile devices, with a solid understanding of usability and security concerns.
Overview
21
21
years of professional experience
Work History
Security Guard
Allied Universal
Lake Charles
05.2023 - Current
- Monitor entry and exit gates
- Ensured each individual had proper credentials to gain access to restricted areas
- Periodically conducted patrols to ensure no security violations
- Experience in radio transmission
- Periodically conduct mobile patrols
Technical Support
ServerPlus
Lake Charles
01.2023 - 02.2023
- Providing technical support, potentially for Internet Service Providers (ISPs), and handling RES/LAN-related issues.
- Answering tier 1 and 2 technical support calls.
- Utilizing tools like AnyDesk/RDP for remote connection and software configuration.
- Guiding customers through troubleshooting steps in a beginner-friendly manner.
IT Support Specialist
My Next Career Staffing/ Caesars Entertainment
Westlake
08.2022 - 11.2022
- Regularly provided maintenance to existing hardware and computer systems
- Installed and configured new technology to be implemented by the company, such as hardware, operative systems, and programs or applications
- Carried out findings and gathering and writing reports on the status of all software and hardware in the organization
- Carried out diagnostics on malfunctioning hardware or software
Security Officer
Lake Charles Memorial Hospital
Lake Charles
02.2021 - 08.2022
- Responds to, controls and oversees calls for assistance and alarms taking action and intervening to mitigate situations, protects people and property
- Responds to security emergencies: Responds to calls for service, in-progress emergencies, and alarms
- Serves as a department liaison to internal partners, community partners and other customers
Lead Shift Supervisor
Meridian Global Consulting
Lake Charles
06.2017 - 12.2020
- Conducted supervision of Security Officers and Shift Supervisors
- Maintain and submit payroll roster to Management.
- Created and submitted monthly client billing invoice to Management
- Conducted Administrative duties that included hiring
- Point of contact at the site between company, employees, and the client
- Ensured all guards were scheduled and attended all client training
- Conducted patrols of the entire site
- Issued out badges to essential personnel
- Monitored surveillance cameras and alarm system
- Issued daily reports
Tool Crib Attendant
ERS/Northrop Grumman
11.2016 - 05.2017
- Issued tools and hardware to mechanics
- Conducted daily audits of tools
- Kept electronic copy of loaned tools and hardware
- Familiar with Cribmaster
Sales Associate/Key holder
Dollar General
05.2016 - 10.2016
- Interpreted Company policies to workers and enforced safety regulations
- Responsible for opening and closing the store, bank deposits, paperwork, and unloading the truck
- Conducted counting tills and the beginning and end of the shift
- Performed activities of workers supervised, when needed.
Sales Associate
Walmart
01.2013 - 04.2016
- Promoted merchandise displayed appropriately on show room floor
- Campaigned directly with customers and coordinated with employees across all departments
- Assisted with any problems associated with merchandise in conjunction with customer service and warehouse operations
Armed Security Guard/ Supervisor
Inner Parish Security
07.2011 - 05.2012
- Inspected equipment and machinery to ascertain if tampering has occurred. Reported all incidents and accidents to proper authority
- Warned violators of rule infractions, such as loitering or carrying forbidden articles
- Permitted authorized persons above the age of 21 to enter property
Unarmed Security Guard
Pinkerton Government Services
05.2011 - 07.2011
- Patrolled buildings and grounds of industrial plant, commercial establishment, or work site
- Inspected equipment and machinery to ascertain if tampering has occurred
- Reported all incidents and accidents to proper authority
Security Forces Member
United States Air Force
Barksdale, AFB Andrews, AFB
06.2004 - 06.2010
- Managed various individual and area security procedures at the Entry Control Points.
- Successfully ensured devotion to all security policies and measures while ensuring the safety and well-being of personnel entering and existing Andrews Air Force Base.
- Acquired in-depth comprehension of military and civilian law and court procedures
- Provides security for Special Air Mission aircraft
- Overseas physical security, entry control and is responsible for continuous vigilance on all assigned resources
- Issue contractor badges for visitors
Education
Bachelor of Science - Information Technology
University of Phoenix
06-2026
High School Diploma -
01.2002
Comptia A -
Skills
- Hardware and software setup
- Network troubleshooting
- System maintenance
- Customer service
- Remote assistance
- Installation experience
- Problem solving
- Effective communication
- Operating system maintenance
- Team collaboration
- Troubleshooting and problem solving
- Critical thinking
Accomplishments
- Deans List July to December 2024
Timeline
Security Guard
Allied Universal
05.2023 - Current
Technical Support
ServerPlus
01.2023 - 02.2023
IT Support Specialist
My Next Career Staffing/ Caesars Entertainment
08.2022 - 11.2022
Security Officer
Lake Charles Memorial Hospital
02.2021 - 08.2022
Lead Shift Supervisor
Meridian Global Consulting
06.2017 - 12.2020
Tool Crib Attendant
ERS/Northrop Grumman
11.2016 - 05.2017
Sales Associate/Key holder
Dollar General
05.2016 - 10.2016
Sales Associate
Walmart
01.2013 - 04.2016
Armed Security Guard/ Supervisor
Inner Parish Security
07.2011 - 05.2012
Unarmed Security Guard
Pinkerton Government Services
05.2011 - 07.2011
Security Forces Member
United States Air Force
06.2004 - 06.2010
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma -
Comptia A -
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