Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antionette Jenkins

Shreveport,LA

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Prep Worker/Cashier

Sla Management
02.2025 - Current
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Received and stored incoming supplies according to procedures.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
  • Reduced food waste through careful portion control and monitoring product expiration dates.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Served over 800 children and faculty.

ACT Coordinator

Source of Solutions Counseling Service, LLC
06.2024 - 12.2024
    • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
    • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
    • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
    • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
    • Entered data, generated reports, and produced tracking documents.
    • Lead a team of specialists who meet with individuals on ACT services.
    • Report data to MCOS

Program Assistant

Merakey
02.2023 - 06.2024

    • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
    • Supported planning and coordination of ACT program and associated activities.
    • Prepared clearly written and formatted documents and reports.
    • Managed both digital and physical filing systems and retrieved documents as required.
    • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
    • Assisted with planning and coordinating day-to-day and special program activities.

Business Development Coordinator

Mike Morgan Buick GMC
01.2022 - 01.2023
    • Developed and maintained relationships with key clients, leading to repeat business and referrals
    • Utilized CRM software to track leads, manage customer interactions, and forecast sales projections
    • Provided ongoing support to existing clients by addressing their concerns or issues promptly
    • Developed comprehensive sales plans aligned with company objectives for territory expansion or new markets entry
    • Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
    • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
    • Enhanced client relationships through regular communication and prompt responses to inquiries.
    • Generated new business with marketing initiatives and strategic plans.

Digital Personal Shopper

Walmart
07.2020 - 10.2021

    • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
    • Consistently met deadlines and quality goals for accuracy and timeliness.
    • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
    • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
    • Tracked substitutions and informed customers of changes.
    • Worked productively with customers to meet order requirements and service expectations.
    • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
    • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
    • Handled various financial transactions.

2nd Assistant Manager

Cato Fashions
03.2018 - 02.2020
    • Create multiple displays, including merch and products of the company
    • Supervise a group of employees, while maintaining a free work flow
    • Participate in competitive sales and obtain a great knowledge of productivity
    • Supported store manager in training new employees, fostering a positive work environment for team development.
    • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
    • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
    • Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
    • Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
    • Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
    • Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Customer Service Representative

Teleperformance USA
09.2018 - 12.2018
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Responded to customer requests for products, services, and company information.
    • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Bachelor of Arts - Psychology

ULM; University of Louisiana-Monroe; Uni of LA-Monroe; University of Louisiana Monroe; University of Louisiana At Monroe
Monroe, LA
05.2018

High school diploma - undefined

C.E. Byrd High School
Shreveport, LA
05.2013

Skills

  • Organizational Skills (5 years)
  • Retail sales
  • Microsoft Office
  • Medical Office Experience (2 years)
  • Customer Service (9 years)
  • Money Handling
  • EMR Systems (2 years)
  • Administrative Experience (2 years)
  • HIPAA (4 years)

Timeline

Prep Worker/Cashier

Sla Management
02.2025 - Current

ACT Coordinator

Source of Solutions Counseling Service, LLC
06.2024 - 12.2024

Program Assistant

Merakey
02.2023 - 06.2024

Business Development Coordinator

Mike Morgan Buick GMC
01.2022 - 01.2023

Digital Personal Shopper

Walmart
07.2020 - 10.2021

Customer Service Representative

Teleperformance USA
09.2018 - 12.2018

2nd Assistant Manager

Cato Fashions
03.2018 - 02.2020

High school diploma - undefined

C.E. Byrd High School

Bachelor of Arts - Psychology

ULM; University of Louisiana-Monroe; Uni of LA-Monroe; University of Louisiana Monroe; University of Louisiana At Monroe

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Antionette Jenkins