ANTOINE GREGG
Shreveport
Summary
Utilizes innovative design and brand development to elevate projects. Track record of fostering collaborative environments and producing high-impact visual content. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Creative Director of Event Planning and Marketing
Loft2519
01.2022 - Current
- Casting calls for brand ambassadors, new upcoming models, actors in independent web series and movies
- Led creative strategy development to enhance brand identity across multiple platforms.
- Mentored junior designers, fostering professional growth and skill enhancement.
- Established strong relationships with clients, enhancing communication and satisfaction levels.
- Monitored industry trends to keep creative materials fresh and engaging.
Customer Support Specialist
Sitel
04.2021 - 03.2023
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Trained new team members on support protocols and system tools, fostering a knowledgeable workforce.
- Analyzed feedback to identify service improvement areas, contributing to enhanced operational processes.
- Developed and maintained comprehensive knowledge base for troubleshooting common customer issues effectively.
- Monitored service performance metrics regularly, implementing strategies to improve response times and quality.
Logistics Specialist
Amazon
01.2018 - 04.2021
- Coordinated logistics operations to enhance supply chain efficiency and reduce delays.
- Streamlined inventory management processes using advanced tracking systems.
- Developed training materials for new hires, promoting adherence to safety protocols.
- Analyzed shipping data to identify trends, improving delivery accuracy and customer satisfaction.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Advisory Board Member
1WorldGlobalFest
01.2017 - Current
- Evaluated program effectiveness, providing insights for continuous improvement in festival planning.
- Advised on strategic direction and governance policies for festival operations.
- Analyzed market trends to inform strategic decisions impacting festival programming and audience experience.
- Facilitated discussions among board members to ensure alignment on organizational goals.
- Collaborated with stakeholders to enhance community engagement and outreach initiatives.
Brand Ambassador
Belaire Rose & Bumbu Rum
01.2014 - Current
- Developed brand awareness through engaging promotional events and tastings.
- Cultivated relationships with key retail partners to enhance product visibility.
- Executed strategic marketing initiatives to increase brand loyalty and consumer engagement.
- Trained and mentored new ambassadors on brand messaging and customer interaction techniques.
- Analyzed market trends to inform promotional strategies and optimize outreach efforts.
Founder/Creative Director
Punch Dollar Entertainment
01.2013 - Current
- Established Punch Dollar Entertainment, driving strategic vision and operational excellence in entertainment industry.
- Cultivated partnerships with artists and stakeholders, fostering collaborative projects and community outreach programs.
- Mentored emerging talent within organization, promoting skill development and professional growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
Education
BS - Marketing, Psychology
NYC College of Technology, CUNY
05.2007
High School Diploma - undefined
St. John’s Prep
06.2005
Skills
- Creative team leadership
- Strategic thinking
- Concept development
- Visual storytelling
- Deadline oriented
- Marketing communications
- Communications strategies
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Creative Director of Event Planning and Marketing
Loft2519
01.2022 - Current
Customer Support Specialist
Sitel
04.2021 - 03.2023
Logistics Specialist
Amazon
01.2018 - 04.2021
Advisory Board Member
1WorldGlobalFest
01.2017 - Current
Brand Ambassador
Belaire Rose & Bumbu Rum
01.2014 - Current
Founder/Creative Director
Punch Dollar Entertainment
01.2013 - Current
High School Diploma - undefined
St. John’s Prep
BS - Marketing, Psychology
NYC College of Technology, CUNY
Similar Profiles
Jameisha JohnsonJameisha Johnson
Process Guide at AmazonProcess Guide at Amazon
Tristan TaylorTristan Taylor
Lead Mechanical Technician at Sabre IndustriesLead Mechanical Technician at Sabre Industries
India JacksonIndia Jackson
Delivery Driver at UBERDelivery Driver at UBER
Makayla ThomasMakayla Thomas
Certified Nurse Assistant at Garden Park Nursing And RehabCertified Nurse Assistant at Garden Park Nursing And Rehab
Mark WilliamsMark Williams
Director of Event Planning/ Sr. Event Manager at Marriott Marquis ChicagoDirector of Event Planning/ Sr. Event Manager at Marriott Marquis Chicago