Antonio Williams
Baton Rouge
Summary
Dynamic manager with a proven track record at FedEx Ground, excelling in team leadership and process improvement. Enhanced workflow efficiency, resulting in increased client satisfaction. Skilled in conflict resolution and performance evaluations, I effectively trained staff and implemented strategies that fostered a productive work environment.
Overview
5
5
years of professional experience
Work History
Manager
FedEx:Ground
08.2022 - Current
- Coordinate team operations to enhance workflow efficiency and productivity.
- Implement new processes to improve service delivery and client satisfaction.
- Monitor daily activities to ensure adherence to company policies and procedures.
- Assist in training new staff on operational protocols and best practices.
- Resolve customer inquiries promptly, fostering positive relationships and repeat business.
- Accomplish multiple tasks within established timeframes.
Driver
Port City Transport
07.2021 - 08.2022
- Ensured timely and safe delivery of goods across designated routes.
- Maintained vehicle cleanliness and performed routine inspections to ensure optimal functionality.
- Adhered to all traffic regulations and safety protocols during transportation operations.
- Collaborated with dispatchers to optimize route efficiency and reduce delivery times.
Head of Security
Exxon Mobil
09.2020 - 07.2021
- Assisted in developing security protocols and procedures to enhance safety measures.
- Supported incident response efforts by documenting events
- Learned to operate security systems, including surveillance cameras and alarm systems.
- Participated in training sessions on emergency response and crisis management strategies.
- Monitored access control points to ensure only authorized personnel entered secure areas.
- Aided in conducting regular security audits to identify vulnerabilities and recommend improvements.
Education
High School Diploma -
Jehovah Jireh Christian Academy
Baton Rouge, LASkills
- Team leadership
- Task delegation
- Staff management
- Conflict resolution
- Performance evaluations
- Time management
- Decision-making
Timeline
Manager
FedEx:Ground
08.2022 - Current
Driver
Port City Transport
07.2021 - 08.2022
Head of Security
Exxon Mobil
09.2020 - 07.2021
High School Diploma -
Jehovah Jireh Christian Academy
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