Anya Williams
Baton Rouge
Summary
Dynamic leader with proven expertise in team leadership and customer service honed at Buffalo Wild Wings and McDonald's. Excelled in staff training, process improvement, and fostering high-quality service delivery, achieving significant improvements in customer satisfaction and team performance. Skilled in MS Office and adept at decision-making, consistently meeting departmental goals through strategic planning and effective employee coaching.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Manager
Buffalo Wild Wings - Baton Rouge
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cross-trained existing employees to maximize team agility and performance.
Server/Bartender
Buffalo Wild Wings - Baton Rouge
12.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Manager
McDonalds, Valluso
01.2020 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Nursing
Southern University And A&M College
Baton Rouge, LA05-2025
High School Diploma -
Eunice High School
Eunice, LA05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- MS office
- Good judgment
- Process improvement
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
Timeline
Manager
Buffalo Wild Wings - Baton Rouge
08.2023 - Current
Server/Bartender
Buffalo Wild Wings - Baton Rouge
12.2021 - 08.2023
Manager
McDonalds, Valluso
01.2020 - 08.2021
Bachelor of Science - Nursing
Southern University And A&M College
High School Diploma -
Eunice High School
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