April King
Delhi
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DSW Worker
Community Waiver Services LLC
Delhi
04.2021 - Current
- Provided assistance for residents when needed. Reminder of medication, light housekeeping, prep meal, & paperwork.
Customer Service Rep
Qualfon
Denison
02.2023 - 09.2025
- Take inbound calls from patients, providers, pharmacies, and members
- Answer inquiries on benefit claims, appeals, and authorizations
- Support members with their insurance needs, questions or concerns
- Help members understand how to use their health insurance, including locating in network pharmacies/retail, hone delivery, & specialty, and getting prescription authorizations
DSW Worker
CDF Healthcare
Delhi
12.2020 - 01.2023
- Provided assistance for residents when needed. Reminder of medication, light housekeeping, prep meal, & paperwork.
Call Center Representative
Comcast
Monroe
11.2017 - 09.2022
- Made outbound calls to collect payments on delinquent accounts & communication through emails.
Tech Aide
Milestone Recovery
Monroe
12.2020 - 03.2021
- Main goal is to ensure a safe and supportive environment while helping clients on their path to recovery.
DSW Worker
Enrich Personal care services
Monroe
04.2017 - 10.2020
- Provided assistance for residents when needed. Reminder of medication, light housekeeping, prep meal, & paperwork.
DSW Worker
UNIQUE GUIDANCE PROVIDER
Monroe
12.2019 - 03.2020
- Assist residents when needed, light house keeping, meal preparation, & paperwork.
DSW Worker
Good Shepherd Services
Bastrop
12.2016 - 07.2019
- Provided assistance for residents when needed. Reminder of medication, light housekeeping, prep meal, & paperwork.
Customer Service Representative
Motel 6 / Studio 6
Monroe
05.2013 - 09.2017
- Checked people in and out of the hotel, made reservations, paperwork, & communication through emails.
DSW
Another Helping Hand
Rayville
06.2013 - 03.2017
- Provided assistance for residents when needed. Reminder of medication, light housekeeping, prep meal, & paperwork.
Customer Service Representative
Accent Marketing, Inc.
Remote
11.2011 - 02.2013
- You answered incoming calls and signed people up for the program.
- A call center for weight watchers.
Care Associate
Rosemont Assisted living
West Monroe
08.2012 - 11.2012
- Provided assistance for residents when needed. Reminder of medication, light housekeeping, prep meal, paperwork, answer phones.
Front Desk Clerk
best western
Delhi
03.2012 - 08.2012
- Greet customers, check in & out customers, register/computer use cash handling, & commutation through emails.
Education
Associate - Healthcare Management
Ultimate Medical Academy
Tampa, FLCertification - Adminstrative Medical Assistant
Unitech Training Academy
West Monroe, LASkills
- Clerical experience
- Cash handling
- Care plans
- Microsoft Word
- Crisis Intervention
- Behavioral Therapy
- Quality control
- Order fulfillment
- Windows
- Medical coding
- Financial services
- Documentation review
- HIPAA
- Front desk
- Accounting
- Medicare
- Social Work
- Meal Preparation
- Behavioral health
- Customer support
- Sales
- Intake Experience
- CPR CERTIFIED
- Medical receptionist
- Warehouse management system
- Individual / Group Counseling
- Excel
- Customer service
- I-C-D9 & 10
- HCPCS
- MEDICAL CODING & BILLING
- MICROSOFT WORD
- Typing
- Motivational Interviewing
- EMR systems
- Social media management
- Cognitive Behavioral Therapy
- Filing
- Addiction Counseling
- Cash register
- Microsoft Office
- QuickBooks
Certification
- Associate, 10/01/15, Present
- Healthcare Management, Present
- Administrative Medical Assistant, 09/01/13, Present
- AED Certification
- First Aid Certification
- CPR Certification
- Driver's License
- AHA Certification
Timeline
Customer Service Rep
Qualfon
02.2023 - 09.2025
DSW Worker
Community Waiver Services LLC
04.2021 - Current
DSW Worker
CDF Healthcare
12.2020 - 01.2023
Tech Aide
Milestone Recovery
12.2020 - 03.2021
DSW Worker
UNIQUE GUIDANCE PROVIDER
12.2019 - 03.2020
Call Center Representative
Comcast
11.2017 - 09.2022
DSW Worker
Enrich Personal care services
04.2017 - 10.2020
DSW Worker
Good Shepherd Services
12.2016 - 07.2019
DSW
Another Helping Hand
06.2013 - 03.2017
Customer Service Representative
Motel 6 / Studio 6
05.2013 - 09.2017
Care Associate
Rosemont Assisted living
08.2012 - 11.2012
Front Desk Clerk
best western
03.2012 - 08.2012
Customer Service Representative
Accent Marketing, Inc.
11.2011 - 02.2013
Associate - Healthcare Management
Ultimate Medical Academy
Certification - Adminstrative Medical Assistant
Unitech Training Academy