April Warren
Tickfaw
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Customer Account Manager
Aaron's Furniture
Hammond
02.2023 - 04.2025
- Recognized security risks to properly handle situations.
- Generated sales leads by cold calling prospective customers and following up on referrals from existing clients.
- Identified customer needs by asking questions and advising on best solutions.
- Communicated monthly progress initiatives to national account managers.
- Coordinated with vendors regarding product availability and delivery schedules.
- Gathered data on customer preferences, needs, and satisfaction levels.
- Replenished and arranged items to maintain appearance.
- Maintained accurate records of customer interactions using CRM software.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained accurate records of all transactions in the company's database system.
- Analyzed financial statements of customers in order to assess creditworthiness prior to extending terms or issuing invoices.
- Developed strategies to improve customer experience and increase loyalty.
- Updated account management plans according to customer conditions and competition.
- Executed successful and timely delivery of solutions to meet accounts' needs.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Customer/Sales Associate
Capitol Bridge
Bogalusa
12.2019 - 01.2023
- Developed referral networks with other professionals, resulting in increased business opportunities.
- Achieved repeat business and referrals through personalized services.
- Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
- Negotiated with underwriters to obtain competitive rates for customers.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Utilized CRM software to track leads, customer interactions, and sales progress efficiently.
- Provided advice on financial planning and insurance policies.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Maintained accurate records of client information in CRM software system.
- Prepared and delivered detailed policy proposals and quotes to potential clients.
- Implemented targeted marketing strategies to identify and attract potential clients in niche markets.
Sales Manager
Diversified Foodservice Supply
Madisonville
11.2015 - 10.2018
- Identified and developed new markets for products or services.
- Supported sales team members to drive growth and development.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Executed strategic sales plans to expand customer base and revenue.
- Collaborated with marketing team to create promotional materials for target customers.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Performed sales consultations and educated clients on products and services.
- Gained market share in new sales performance through aggressive team training.
Education
High School Diploma -
Franklinton High School
Franklinton, LA05-2009
Certificate - Customer Service
NORTHSHORE
Hammond, LASkills
- Customer relationship management
- Sales forecasting
- Financial analysis
- Risk assessment
- Lead generation
- CRM software
- Product knowledge
- Visual merchandising
- Market research
- Customer service
- Problem solving
- Appointment scheduling
- Record keeping
- Time management
- Attention to detail
- Team collaboration
- Conflict resolution
Timeline
Customer Account Manager
Aaron's Furniture
02.2023 - 04.2025
Customer/Sales Associate
Capitol Bridge
12.2019 - 01.2023
Sales Manager
Diversified Foodservice Supply
11.2015 - 10.2018
High School Diploma -
Franklinton High School
Certificate - Customer Service
NORTHSHORE
Similar Profiles
Cody AndersonCody Anderson
Product Technician at Aaron's FurnitureProduct Technician at Aaron's Furniture
Dawson HookerDawson Hooker
Retail Sales Associate at Aaron's FurnitureRetail Sales Associate at Aaron's Furniture
Micah D. WeberMicah D. Weber
Customer Accounts Advisor at Aaron's FurnitureCustomer Accounts Advisor at Aaron's Furniture
Jaelessa TaylorJaelessa Taylor
Account Manager at Aaron's FurnitureAccount Manager at Aaron's Furniture
Ian StrateIan Strate
Front Desk Agent at Courtyard by MarriottFront Desk Agent at Courtyard by Marriott