Aquilla Triggs
New Orleans
Summary
Dynamic Business Operations Coordinator with a proven track record at Travel and Leisure, excelling in cross-functional collaboration and analytical thinking. Expert in CRM software and Microsoft Office, I drive strategic decision-making through data analysis and enhance customer experiences by streamlining operations. Committed to delivering exceptional service and achieving organizational goals.
Overview
2
2
years of professional experience
Work History
Business Operations Coordinator
Travel and Leisure
Williamsburg
04.2025 - Current
- Coordinated daily operational functions to ensure smooth execution of travel services and customer experiences
- Analyzed business performance data and created reports to support strategic planning and decision-making
- Maintained and updated internal booking systems, CRM tools, and administrative records
- Facilitated communication between departments, tour operators, and customer service teams
Guest Services Agent
Travel and Leisure Governor’s Green
Williamsburg
05.2024 - 04.2025
- Greet guests promptly and warmly, delivering a welcoming first impression
- Check guests in and out efficiently using Wyndham’s property management system
- Handle reservations, cancellations, and special requests with accuracy
- Manage phone lines, respond to guest inquiries, and provide hotel/service information
- Process payments, balance cash drawers, and maintain accurate financial records
- Coordinate with housekeeping and maintenance to fulfill guest needs
- Prepare daily reports and maintain organized front desk documentation
Admin and Office Specialist lll
Old Dominion University Office of Finance
Norfolk
08.2023 - 05.2024
- Collected payments from students and various departments, including reconciling discrepancies, and addressing any payment-related issues.
- Assisted in the preparation and maintenance of financial reports, including tracking outstanding balances and payment histories.
- Provided customer service to students, parents, and university staff, addressing inquiries related to billing, payment status, and account issues.
- Collaborated with multiple departments to facilitate cross-functional processes related to student billing, financial aid, and department-specific charges.
- Maintained confidential financial information in accordance with university and regulatory guidelines.
- Supported senior financial staff with data entry, filing, and administrative duties.
Education
Bachelor of Science - Management
University of Phoenix
09.2026
Skills
- Professional Written and Verbal Communication
- Cross-Functional Collaboration
- Analytical Thinking
- Proficient in the use of Microsoft Office including Word, Excel and PowerPoint
- Deadline Management
- Proficient in use of CRM software such as Salesforce
References
- Nicole Morgan, Business Operations Manager, Travel and Leisure, Williamsburg, VA, 757-206-7505
- Anthony Quatrochi, Guest Services Manager, Governors Green Resort, Williamsburg, VA, 815-321-2363
- Markell Jackson, Sales Manager, Holiday Inn Express, Arabi, LA, 504-570-0112
Timeline
Business Operations Coordinator
Travel and Leisure
04.2025 - Current
Guest Services Agent
Travel and Leisure Governor’s Green
05.2024 - 04.2025
Admin and Office Specialist lll
Old Dominion University Office of Finance
08.2023 - 05.2024
Bachelor of Science - Management
University of Phoenix