Arden Prier
Prairieville
Summary
Highly skilled and confident Field Service Technician with extensive diagnostic, repair, and customer support experience across electric vehicles, construction technology, diesel systems, and military equipment. Known for strong mechanical intuition, high-voltage safety awareness, professionalism, and the ability to adapt quickly in fast-paced environments. Demonstrated leadership through Army National Guard service, thriving in roles that demand precision, reliability, and mission-focused execution.
Field service professional with strong background in technical troubleshooting, customer support, and equipment maintenance. Known for effective team collaboration and consistently achieving results. Adaptable to changing demands and reliable in fast-paced environments. Skilled in diagnostics, repair, and client relations, with focus on delivering high-quality service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Representative
Fleet Eforce
09.2025 - Current
- Provide advanced diagnostic support for electric fleet vehicles, high-voltage EV systems, and telematics integration.
- Diagnosed and resolved mechanical issues to minimize downtime for clients.
- Coordinated logistics for service appointments, ensuring timely customer support.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Perform field repairs, firmware updates, and real-time troubleshooting while coordinating with engineering teams.
- Train customers on proper operation, maintenance, and safety protocols for fleet EV technology.
- Service Support Technician III
- Delivered on-site technical support for equipment installation and maintenance.
Field Service Representative
Lion Electric
09.2023 - 05.2025
- Diagnose and repair all-electric Lion C and Lion 6 vehicles, including BMW battery systems, DC/DC converters, and CAN data networks.
- Perform onsite and remote support, ensuring system uptime and customer satisfaction.
- Conduct electrical, thermal, and software diagnostics on HV systems and auxiliary components.
- Field Service Support Technician
- Documented service activities and maintained accurate records in company systems.
- Optimized field service operations by developing standardized procedures for common tasks.
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
- Utilized advanced diagnostic tools to accurately identify equipment issues and implement appropriate solutions.
Field Service Technician
Sitech Louisiana
08.2021 - 08.2023
- Installed, calibrated, and maintained Trimble Earthworks & machine control systems on heavy equipment.
- Performed routine maintenance and repairs on heavy machinery in accordance with safety standards.
- Collaborated with clients to provide technical support and resolve service-related inquiries promptly.
- Documented service reports detailing repairs, maintenance tasks, and customer feedback for continuous improvement.
- Assisted in training new technicians on equipment operation and safety protocols in field environments.
- Utilized diagnostic tools and software to identify issues and recommend effective solutions to clients.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Installer & Repair Technician
- Conducted on-site equipment diagnostics and troubleshooting to ensure operational efficiency.
In-Shop Technician
Miller’s RV
- Performed generator rebuilds, HVAC repairs, water heater installations, and interior electrical diagnostics.
- Conducted preventive maintenance services including oil changes, brake work, and slide-out system repair.
- Communicated directly with customers to explain findings and recommended repairs.
Diesel Mechanic
VIP International
- Repaired diesel systems, vacuum trucks, water pumps, air compressors, and catalyst screening equipment.
- Performed routine fleet maintenance, electrical diagnostics, and mechanical rebuilds.
- Gained CDL Class A while maintaining equipment used across multiple industrial job sites.
Federal Technician
Department of Defense / Army National Guard
04.2015 - 04.2022
- Maintained military tactical vehicles including Humvees, generators, skid steers, and transport trucks.
- Conducted inspections and troubleshooting of machinery, identifying issues to prevent operational delays.
- Supported senior technicians in conducting technical evaluations, contributing to enhanced operational capabilities.
- Contributed positively to team morale by fostering an atmosphere of open communication, mutual respect, and collaboration.
- Participated in cross-functional teams to drive continuous improvement initiatives across the organization.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed hydraulic, electrical, HVAC, and drivetrain systems for mission-ready reliability.
- Conducted safety inspections, work orders, parts management, and equipment transport.
- Operated and maintained advanced military equipment to ensure optimal functionality in training exercises.
- Assisted in developing maintenance schedules for equipment, improving readiness and reliability standards.
Education
High School Diploma -
Avoyelles High School
Moreauville, LA05-2012
Skills
- Electrical & Mechanical Diagnostics
- High Voltage Systems
- CAN Bus
- Troubleshooting
- Field Service Support
- Technical Installations
- Diesel & Gas Systems
- Hydraulics
- Preventive Maintenance
- Software/Hardware Updates
- GPS / Machine Control Systems
- Customer Training
- Leadership
- Heavy Equipment Operation
- CDL Operation
- Work order preparation
- Diagnostic skills
- Field operations
- Adaptability to change
- Service calls
- Electrical systems
- System installation
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
Certification
- CDL Class A
- Forklift Certified
- High Voltage Safety & EV Training (Lion Electric)
- Military Leadership Training (E5 Sergeant)
Timeline
Field Service Representative
Fleet Eforce
09.2025 - Current
Field Service Representative
Lion Electric
09.2023 - 05.2025
Field Service Technician
Sitech Louisiana
08.2021 - 08.2023
Federal Technician
Department of Defense / Army National Guard
04.2015 - 04.2022
In-Shop Technician
Miller’s RV
Diesel Mechanic
VIP International
High School Diploma -
Avoyelles High School