Ariane Joseph
New Orleans
Summary
Dedicated and personable professional seeking a customer service role where I can utilize my communication skills, problem-solving abilities, and commitment to customer satisfaction to enhance the customer experience and support company goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Panera Bread
New Orleans
05.2021 - Current
- Scheduled shifts for staff members based on weekly forecasts.
- Established systems for tracking employee attendance and punctuality records.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Assessed employee performance on a regular basis and provided constructive feedback for improvement.
General Manager
Arby's
New Orleans
05.2019 - 05.2021
- Scheduled staffing levels according to expected business volume on a daily basis.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Handled customer complaints and feedback, implementing changes to improve service.
General Manager
Wendy's
01.2013 - 05.2019
- Responsible for interviewing, hiring and training new employees.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Adhered to company policies and procedures while enforcing them among all employees.
- Managed team of 10-15 employees in fast-paced environment.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Education
Bachelor of Science -
DELGADO COMMUNITY COLLEGE
New Orleans, LA05-2026
GENERAL DIPLOMA -
OLIVER PERRY WALKER
Skills
- Employee training
- Team building
- Sales forecasting
- Conflict resolution
- Training and development skills
- Google drive
- Assignment delegation
- Sales promotion
- Employee relations
- Staff development
- Food safety and sanitation
- Employee scheduling
- Operations oversight
- Team leadership expertise
- Hiring and onboarding
- Problem-solving abilities
Timeline
Assistant General Manager
Panera Bread
05.2021 - Current
General Manager
Arby's
05.2019 - 05.2021
General Manager
Wendy's
01.2013 - 05.2019
Bachelor of Science -
DELGADO COMMUNITY COLLEGE
GENERAL DIPLOMA -
OLIVER PERRY WALKER