Arianna Doucet
Opelousas
Summary
Dynamic leader with a proven track record at Dick's Sporting Goods, Inc, enhancing store operations and customer satisfaction. Excelled in relationship building and operational efficiency, achieving a 53% apprehension rate in loss prevention. Skilled in team building and business development, consistently driving performance and profitability.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager of Operations
Dick's Sporting Goods, Inc
02.2024 - Current
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
Loss Prevention Lead
Dick's Sporting Goods, Inc
08.2022 - 02.2024
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Streamlined reporting processes to increase efficiency of incident documentation while still maintaining accuracy and thoroughness in record-keeping practices.
- Coordinated monthly shrink business plans in collaboration with store leadership to mitigate shrink.
- Supported neighboring market locations to train and develop team members on loss prevention processes and best practices.
- Improved overall store security by implementing effective loss prevention strategies and conducting thorough investigations.
- Enhanced store safety by conducting frequent audits, ensuring compliance with company policies and local regulations.
- Achieved a 53% apprehension rate / reported theft metric performance in fiscal 2023.
- Awarded "Teammate of the Month" in March 2023.
- Regional "Game Ball Award" finalist for fiscal 2023.
Asset Protection Associate
Target
07.2021 - 08.2022
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Consistently led overall district results in post-incident apprehensions.
- Active leader in training and education within the district on post-incident awareness to grow apprehension rates.
Substitute Teacher
St. Landry Parish Schools
09.2020 - 05.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Asset Protection Associate
Walmart
01.2018 - 10.2020
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Wrote reports outlining activities and results.
Customer Service Manager
Walmart
05.2015 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Associate of Arts -
Xavier University of Louisiana
New Orleans, LAHigh School Diploma -
Opelousas Catholic High School
Opelousas, LA05-2009
Skills
- Customer experience
- Goals and performance
- Store operations
- Relationship building and management
- Business development and planning
- Operations
- Stock management
- Cash auditing
- Multitasking Abilities
- Operational Efficiency
- Team building
- Customer Relationship Management
- Conflict Resolution
- Professionalism
Timeline
Assistant Store Manager of Operations
Dick's Sporting Goods, Inc
02.2024 - Current
Loss Prevention Lead
Dick's Sporting Goods, Inc
08.2022 - 02.2024
Asset Protection Associate
Target
07.2021 - 08.2022
Substitute Teacher
St. Landry Parish Schools
09.2020 - 05.2021
Asset Protection Associate
Walmart
01.2018 - 10.2020
Customer Service Manager
Walmart
05.2015 - 01.2018
Associate of Arts -
Xavier University of Louisiana
High School Diploma -
Opelousas Catholic High School
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