ARIEL JENKINS
DENHAM SPRINGS
Summary
Professional administrative assistant with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
12
12
years of professional experience
Work History
Administrative Clerk / INSIDE SALES
CERTIFIED ALARMS
08.2024 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Arranged meetings and appointments and updated records to assist management.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Utilized office management software to record and track customer information.
Administrative Clerk
Pine Environmental
05.2021 - 08.2021
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Taking customers orders / payments while allocating the right equipment to the correct orders.
- located equipment within the company distributed to different offices.
- CRM SOFTWARE
RENTAL SERVICE ASSISTANT
JM TEST SYSTEMS
09.2018 - 08.2019
- Support for check in/ writing up equipment to be sent to the lab. ( cleaning unit . making sure all accessories are there or replacing ones that are not or any that are broken. filing out form for billing to process accurate information.)
- support for check out equipment ( making sure unit is charged and ready for immediate and accurate use. filing certification forms with each unit for customer
- assisting with the waiting parts shelf. ( ordering all missing items and updating equipment when parts come in and updating system to be ready to be sent to lab.)
- answering phones / emails , providing customer service to customers.
- providing / creating return labels for equipment
- running reports
- accessory project (taking pictures of units, contacting manufacturers to be provided with the part numbers and pricing just incase something needed to be ordered. updating all information in current system to provide pictures of each so each check in / check out clerk can properly allocate the right accessories to the right equipment)
- contacting manufacturers for replacement items
Administrative Assistant
Home Furniture Plus Bedding
08.2013 - 09.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Assisted in preparation of financial reports, gathering data for finance applications and leasing applications / transactions for customers
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- processed billing for all credit / non credit check financing
- managed any customer disputes within a timely and professional manor.
- processed P.O.s
- managed extra duty security officers billing and processed checks.
- managed all refund checks for customers.
Education
High School Diploma -
Central High School
Baton Rouge, LA05-2014
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Problem-solving
- Database entry
- Filing systems
- Documentation and recordkeeping
- Scheduling appointments
- Customer service
- Document management
- Multitasking
- Supply ordering
- Phone etiquette
- Basic accounting
- Microsoft Excel
- Front desk reception
- Microsoft office
- Flexible and adaptable
PROPERTY PROTECTION SALES LICENSE
I earned my certificate through the Louisiana Life Safety and Security Association
Timeline
Administrative Clerk / INSIDE SALES
CERTIFIED ALARMS
08.2024 - Current
Administrative Clerk
Pine Environmental
05.2021 - 08.2021
RENTAL SERVICE ASSISTANT
JM TEST SYSTEMS
09.2018 - 08.2019
Administrative Assistant
Home Furniture Plus Bedding
08.2013 - 09.2018
High School Diploma -
Central High School
Similar Profiles
Makayla LittellMakayla Littell
Customer Service Representative at Certified AlarmsCustomer Service Representative at Certified Alarms
Darryl DahlDarryl Dahl
Buisness Services Manager at Certified Radio & Certified Commercial & Fleet ServicesBuisness Services Manager at Certified Radio & Certified Commercial & Fleet Services
Dylan StephenDylan Stephen
Security Control Room Operator at Instant Security AlarmsSecurity Control Room Operator at Instant Security Alarms