Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Arielle Herring

Marrero

Summary

Shift Lead Manager at Starbucks with expertise in employee training and customer service excellence. Increased team productivity through targeted coaching and conflict resolution strategies, resulting in improved customer satisfaction metrics. Proficient in cash handling and performance monitoring, contributing to a motivated and high-performing team environment.

Overview

6
6
years of professional experience

Work History

Shift Lead Manager

Starbucks
Harvey
11.2019 - Current
  • Conferred with management and subordinates to resolve problems or complaints.
  • Identified needs of customers promptly and efficiently.
  • Inspected equipment before use to ensure it was functioning properly.
  • Addressed any issues or concerns raised by staff during shifts.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Enforced company policies and procedures in a consistent manner.
  • Trained new employees on procedures, policies, and job functions.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Taught staff upselling techniques to meet revenue targets.
  • Assisted in the development of short-term goals for each shift.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Prepared reports detailing shift activity and presented them to management.
  • Monitored performance of staff to ensure quality standards were met.
  • Ensured proper stock levels were maintained throughout the shift.
  • Adhered to all health and safety guidelines while managing the shift.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts - General Studies

Delgado Community College
New Orleans, LA
05-2020

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ

Skills

  • Employee training
  • Customer service
  • Team building
  • Conflict resolution
  • Cash handling
  • Performance monitoring
  • Problem solving
  • Communication skills
  • Motivation techniques
  • Task delegation
  • Staff motivation
  • Team motivation
  • Relationship building
  • Decision-making
  • Verbal and written communication
  • Delegating work
  • Handling customer complaints
  • Interpersonal skills
  • Shift leadership
  • Accurate money handling
  • Team development
  • Opening and closing procedures
  • Mentoring and coaching
  • Goal setting
  • Quality control
  • Teamwork

Affiliations

  • Youth Church Teacher at Household of Faith
  • Greeter at Household of Faith

Languages

American Sign Language
Limited

References

References available upon request.

Timeline

Shift Lead Manager

Starbucks
11.2019 - Current

Associate of Arts - General Studies

Delgado Community College

Bachelor of Science - Psychology

Arizona State University

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Arielle Herring