- USPSA shooter for a year
- Fishing
- Kayaking
- Hunting
Ian McGuffee
Youngsville
Summary
Personable Inside Sales Manager with 3 years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge. Pays close attention to details on documents ensuring accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Inside Sales
IConvergence
10.2022 - Current
- Demonstrated flexibility and adaptability by successfully managing accounts across various industries, showcasing versatility as an Inside Sales representative.
- Accurately placed orders as large as three million dollars while under time pressure.
- Managed time well in a work from home environment.
- Coordinated with outside vendors as needed for various projects and orders.
- Communicated effectively with project managers to ensure we meet customer due dates.
- Read customer documents accurately and efficiently to ensure the appropriate solution is applied.
- Collaborated with colleagues on training initiatives, sharing best practices for inside sales success.
- Helped create new, more efficient, order placing processes.
Sales Manager
The UPS Store
11.2020 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by ensuring accuracy of shipments.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Communicated with UPS corporate on behalf of customers to provide solutions to their problems.
- Investigated lost packages with UPS corporate to satisfy customers.
- Reported suspected criminal packages to local authorities on multiple occasions.
Server
Blue Apache
01.2017 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Delivery Driver
Pizza Hut
06.2016 - 01.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
Cypress Ranch High School
Cypress, TX05-2015
Skills
- Sales process optimization
- Sales preparation
- Microsoft Excel
- Customer & Vendor Relations
- Document processing
- Sales process development
Interests
Timeline
Inside Sales
IConvergence
10.2022 - Current
Sales Manager
The UPS Store
11.2020 - 10.2022
Server
Blue Apache
01.2017 - 10.2020
Delivery Driver
Pizza Hut
06.2016 - 01.2017
High School Diploma -
Cypress Ranch High School
Similar Profiles
CHRISTOPHER RICHARDCHRISTOPHER RICHARD
Patrol Corporal at Broussard Police DepartmentPatrol Corporal at Broussard Police Department
Daniel PeriniDaniel Perini
Strategic Channel Executive at Hengstler-Dynapar - FortiveStrategic Channel Executive at Hengstler-Dynapar - Fortive
Allie FontenotAllie Fontenot
Registered Line Technician (RLT) at Pathway ABA TherapyRegistered Line Technician (RLT) at Pathway ABA Therapy