Ashia Bouie
Monroe
Summary
Dedicated and versatile professional with a strong background in education and customer service, combining 10+ years of experience in dynamic roles. Proven ability to cultivate relationships, adapt to diverse challenges, and deliver exceptional results in a fast-paced environment. Skilled in communication, sales, and multitasking, with a focus on creating positive experiences for customers, students, and team members. Demonstrating empathy, creativity, and organizational development, the aim is to facilitate engaging and challenging instruction that fosters a love for learning, business process improvement, and customer satisfaction. Building trust and meaningful relationships between students, parents, and team members is a priority in the approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Claiborne Christian Preschool
04.2024 - 10.2024
- Cultivated strong relationships with parents and caregivers through clear communication to provide regular updates, showcasing exceptional interpersonal skills
- Adapted teaching methods to meet diverse student needs, demonstrating flexibility and problem-solving abilities relevant to customer service
- Maintained a safe, organized, and welcoming classroom environment, highlighting attention to detail and a commitment to providing a positive experience
- Resolved conflicts among students calmly and effectively, emphasizing patience, empathy, and conflict resolution skills
- Planned and executed engaging activities, showcasing creativity, multitasking, and time-management skills applicable to customer-focused roles
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
Paraprofessional
Robinson Elementary School
02.2023 - 01.2024
- Supported diverse student needs by providing individualized attention, demonstrating strong problem-solving and adaptability skills transferable to customer interactions
- Collaborated with teachers, staff, and parents to ensure effective communication and resolution of concerns, showcasing teamwork and relationship-building abilities
- Maintained accurate documentation of student progress and behavior, highlighting organizational and record-keeping skills essential for customer service
Teacher
Primrose Schools
05.2020 - 01.2023
- Utilized excellent communication skills to build strong relationships with students, parents, and colleagues, fostering a supportive learning environment
- Delivered engaging presentations and lessons, ensuring clarity and understanding, which translated into improved customer interactions
- Demonstrated patience and problem-solving skills by addressing individual needs and resolving conflicts effectively
- Maintained meticulous records of student performance and feedback, showcasing organizational skills transferable to managing customer information
- Adapted quickly to diverse challenges and situations, ensuring consistent service delivery and customer satisfaction
Server
The Greasy Spoon
07.2020 - 02.2021
Krab Queenz Seafood & Daiquiris
09.2018 - 05.2020
Server
Snooze A.M. Eatery
11.2019 - 01.2020
- Delivered exceptional customer service by promptly addressing guest needs and ensuring a positive dining experience, achieving a 97% customer satisfaction rate
- Accurately took orders, communicated with kitchen staff, and ensured timely delivery of food and beverages, maintaining a 99% accuracy rate
- Maintained a clean and organized work environment, adhering to health and safety regulations with 100% compliance during inspections
- Handled cash, credit card transactions, and tips efficiently, maintaining accurate records with 99% error-free transactions
- Upsold menu items and daily specials, contributing to a 15% increase in average sales per table
- Collaborated with team members to ensure smooth restaurant operations, achieving a 95% success rate during high-volume shifts
- Assisted in planning and implementing activities, showcasing multitasking and time-management skills applicable to fast-paced customer service roles
Server
Texas Roadhouse Restaurant
11.2016 - 12.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Red Robin Gourmet Burgers & Brews
11.2014 - 06.2015
Portico Bar & Grill
08.2010 - 05.2011
Education
Bachelor of Science - Family And Consumer Sciences
Southern University And A & M College
Baton Rouge, LA12.2018
Skills
- Interpersonal Skills
- Prioritization Skills
- Attention to Detail
- Organizational Development
- Crisis Intervention
- Active Listening
- Complex Problem Solving
- Ability to Work In Fast Paced Environments
- Schedule Management
- Executive Communication
- Excellent Customer Service
- Customer Satisfaction
- Quality Assurance
- Competitive Intelligence
- Ability to Multitask
- Time management
- Team Oriented
- Business Process Improvement
Certification
Early Childhood Ancillary Certification
Member of Delta Sigma Theta Sorority, inc.
April 2014
Timeline
Preschool Teacher
Claiborne Christian Preschool
04.2024 - 10.2024
Paraprofessional
Robinson Elementary School
02.2023 - 01.2024
Server
The Greasy Spoon
07.2020 - 02.2021
Teacher
Primrose Schools
05.2020 - 01.2023
Server
Snooze A.M. Eatery
11.2019 - 01.2020
Krab Queenz Seafood & Daiquiris
09.2018 - 05.2020
Server
Texas Roadhouse Restaurant
11.2016 - 12.2018
Red Robin Gourmet Burgers & Brews
11.2014 - 06.2015
Portico Bar & Grill
08.2010 - 05.2011
Bachelor of Science - Family And Consumer Sciences
Southern University And A & M College
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