- Getting involved in local advocacy groups to promote positive change in the community
- Advocacy Campaigns
- Food Blogging
Ashlee Villavaso
Chalmette
Summary
Customer Service professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration, adapting to evolving requirements, and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with proven track record of meeting organizational goals.
Overview
13
13
years of professional experience
Work History
Membership Administrator
Unite Here Local 23
12.2024 - Current
- Managed accurate database of member information, ensuring timely updates and seamless communication efforts.
- Liaised with company Human Resource departments to ensure timely processing of membership dues payments and accurate financial records keeping.
- Streamlined membership application processing, resulting in improved efficiency and increased membership dues reporting.
Operation and Logistics Lead
Unite Here - International Union
08.2024 - 12.2024
- Managed inventory levels effectively by conducting regular audits and adjusting reorder points as needed.
- Balanced competing priorities and demands in a fast-paced logistics environment, consistently meeting deadlines and ensuring high-quality outcomes.
- Created detailed travel itineraries, incorporating flight, accommodation, and meeting schedules for 200+ individuals
Onboarding Specialist
LEARN Behavioral
03.2024 - 07.2024
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Registered Behavior Technician
LEARN Behavioral
07.2022 - 07.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Patient Access Representative
Oschner Health
07.2021 - 06.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Server
Taste Buds Management
01.2020 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Guest Services Associate
New Orleans City Park
11.2016 - 12.2019
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted with local entertainment and offered details and support to patrons attending special events such as: Celebration in the Oaks, June under the Moon, Reindeer Run, private events, Friends' Fest, Brews and Boos, Crescent CIty Classic and Ghosts in the Oaks.
Lead of Service
Forever 21
05.2018 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
Guest Service Representative
Audubon Aquarium Of The Americas
06.2017 - 07.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Front Desk Receptionist
The New Orleans Jazz & Heritage Foundation
03.2012 - 06.2014
- Scheduled, coordinated and confirmed appointments and meetings with festival performers, craft vendors and sponsorship appointments for various departments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Organized and maintained files and records to ensure up-to-date documentation.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
Education
Bachelor of Science - Biology
University of New Orleans
New Orleans, LA05-2021
Associate of Science - General Studies
Delgado Community College
New Orleans, LA12-2019
No Degree - Psychology; Biology
Delgado Community College
New Orleans, LA12-2018
Skills
- Logistics analysis
- People management
- Database administration
- Scheduling
- Challenge Management
- Results Driven
- Office administration
- Skill development
Interests
Timeline
Membership Administrator
Unite Here Local 23
12.2024 - Current
Operation and Logistics Lead
Unite Here - International Union
08.2024 - 12.2024
Onboarding Specialist
LEARN Behavioral
03.2024 - 07.2024
Registered Behavior Technician
LEARN Behavioral
07.2022 - 07.2024
Patient Access Representative
Oschner Health
07.2021 - 06.2022
Server
Taste Buds Management
01.2020 - 09.2021
Lead of Service
Forever 21
05.2018 - 09.2019
Guest Service Representative
Audubon Aquarium Of The Americas
06.2017 - 07.2019
Guest Services Associate
New Orleans City Park
11.2016 - 12.2019
Front Desk Receptionist
The New Orleans Jazz & Heritage Foundation
03.2012 - 06.2014
Bachelor of Science - Biology
University of New Orleans
Associate of Science - General Studies
Delgado Community College
No Degree - Psychology; Biology
Delgado Community College
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