Ashley Banks
Gonzales
Summary
Dynamic Medical Assistant with extensive experience in Phlebotomy, and EKG's at Patient Plus Urgent Care skilled in patient triage, and electronic health records management. Proven ability to enhance patient safety and streamline care processes. Proficient in phlebotomy, EKG, administration, and HIPAA compliance, while delivering exceptional customer service in fast-paced environments.
Professional office administration manager with proven ability to oversee daily operations and ensure efficient workflow. Strong focus on team collaboration and achieving tangible results through effective communication and problem-solving. Skilled in managing schedules, coordinating meetings, and maintaining records with precision. Reliable, adaptable, and prepared to meet changing organizational needs.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Patient Plus Urgent Care
04.2024 - Current
- Administered medications and vaccinations under physician supervision, ensuring patient safety and compliance with protocols.
- Assisted in patient triage, effectively prioritizing care based on urgency and medical history.
- Documented patient information accurately in electronic health records, enhancing data retrieval for medical staff.
- Coordinated with healthcare providers to schedule appointments, optimizing patient flow and resource allocation.
- Performing intake, vital signs & patient information. Performing blood draws & specimen collections, IV hydration, labeling & entering into appropriate system
- Perform EKG, audio-visual testing & diagnostic
tests such as rapid COVID, flu, strep & glucose. - Documenting rapid lab results, ensuring smooth communication with clinical
teammates. - Assisting with discharge & instruction provision to
patients
Telemetry Unit Technician
Lane Regional
11.2022 - 12.2024
- Monitored patient vital signs and telemetry data to ensure timely intervention for changes in status.
- Assisted nursing staff in maintaining accurate patient records and documentation.
- Operated advanced telemetry equipment, ensuring proper functioning and troubleshooting issues as needed.
- Collaborated with healthcare team to develop and implement patient care plans based on telemetry readings.
- Lifts, ambulates, and feeds patients in accordance with the provision of patient centered/patient valued care, while providing optimal care services to patients and their families.
- Transports meal trays to patients to ensure sanitary and timely delivery when applicable.
Lead ER Technician/ Pre-analytical Tech
Baton Rouge General Hospital
11.2020 - 08.2022
- Administered first aid and emergency care for patients in high-pressure environments.
- Collaborated with medical staff to ensure efficient patient triage and treatment processes.
- Monitored vital signs and documented patient information accurately for effective care continuity.
- Drawing bloodwork, foley placements, in and out urine specimens, while maintaining a sterile and clean work environment.
- Performing post mortem care , assisting with bringing the body to the morgue.
- Apply splints and wound care. Maintains professional knowledge and required certifications through growth and development.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Assisted in surgical procedures, maintaining sterile environments and proper instrument handling.
- Manages all the processing of labs before the actual testing. Collecting, entering, and preparing the specimens by identifying the correct patient, correct test and codes. Centrifuging, aliquoting, and storing samples.
- Calling in stat lab as soon as they result. Drew labs every morning on the patients in the hospital in a timely manner.
Clinical Access Representative/Medical Assistant I
Our Lady Of The Lake Hospital
11.2016 - 03.2019
- Accurately and efficiently registers patients in Epic updating validating patient information, verification of insurance coverage, collection of required payments.
- Manages cash, utilizing initiative to ensure the patient experience is best, scheduling appointments, checking patients in and out, filing, faxing, answering and transferring calls on multi-line phones.
- Assists in examination and treatment of patients under the direction of a physician. Interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height) Draw and collect blood samples from patients, prepare specimens for laboratory analysis.
- Scheduled appointments, procedures &prior authorizations when needed. Refill medication via e-script.
Office Administration Manager
Hometown Senior Care
07.2012 - 06.2016
- Oversee daily office operations and ensure a productive work environment. Manage front desk responsibilities, including greeting visitors and handling phone inquiries.
- Coordinate event planning for company meetings, training sessions, and other activities. Assist in human resources functions such as onboarding new employees and maintaining employee records.
- Handle payroll processing and ensure accuracy in employee compensation. Maintain vendor relationships and manage procurement of office supplies and services.
- Utilize QuickBooks for financial record keeping and reporting. Supervise administrative staff, providing guidance and support as needed. Implement efficient office procedures to enhance productivity.
Education
Office And Business Administration
ITI Technical College
Baton Rouge, LA02-2016
No Degree - Medical Assistant, EKG Tech And Phlebotomy Tech
Medical Training College
Baton Rouge, LA08-2008
General Studies
Plaquemine High
Plaquemine, LA05-2001
Skills
- HIPAA compliance
- CPR Certified
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EPIC Trained
- Medical terminology
- Vital sign monitoring
- Insurance verification
- EMR / EHR
- Direct patient care
- Data entry
- Phlebotomy
- Specimens collection and processing
- Electronic health records
Timeline
Medical Assistant
Patient Plus Urgent Care
04.2024 - Current
Telemetry Unit Technician
Lane Regional
11.2022 - 12.2024
Lead ER Technician/ Pre-analytical Tech
Baton Rouge General Hospital
11.2020 - 08.2022
Clinical Access Representative/Medical Assistant I
Our Lady Of The Lake Hospital
11.2016 - 03.2019
Office Administration Manager
Hometown Senior Care
07.2012 - 06.2016
Office And Business Administration
ITI Technical College
No Degree - Medical Assistant, EKG Tech And Phlebotomy Tech
Medical Training College
General Studies
Plaquemine High
Summa Cum Laude Recipient
Graduated with a 3.9 average overall
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