Ashley Blanchard
Reddell
Summary
Achieved high patient satisfaction by delivering exceptional venipuncture services. Enhanced patient experiences through a warm and approachable demeanor. Cultivated a compassionate atmosphere that prioritized patient well-being and comfort.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Phlembotomist
Pine Prairie Family Healthcare
Pine Prairie,La
07.2025 - Current
- Oversaw front desk operations to enhance patient check-in efficiency and streamline appointment scheduling.
- Facilitated communication between healthcare providers and patients to enhance service delivery efficiency.
- Administered electronic health record (EHR) systems to ensure accurate patient record maintenance.
- Facilitated training sessions for new staff on office procedures and customer service protocols.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate patient records and laboratory documentation to support clinical operations.
- Implemented quality control measures for specimen handling, improving accuracy in test results.
- Monitored inventory levels of phlebotomy supplies, ensuring availability for daily operations.
- Led initiatives to streamline blood collection processes, enhancing workflow efficiency across departments.
Phlebotomist Technician
Bunkie General Hospital
Bunkie, LA
04.2023 - 12.2025
- Implemented company policies, procedures, and safety standards to uphold cleanliness and safety in the lab and equipment.
- Executed venipuncture procedures to facilitate accurate blood sample collection.
- Executed blood collection procedures to ensure accurate sample acquisition.
- Executed specimen handling procedures to ensure accurate sample processing.
- Assisted in processing outpatient lab samples. Supported laboratory staff in maintaining accurate records. Contributed to efficient workflow in lab operations.
- Assisted in conducting laboratory tests in emergency room settings. Supported medical staff in processing patient samples efficiently. Contributed to maintaining a clean and organized lab environment.
- Assisted nursing staff with laboratory procedures to support patient care. Maintained cleanliness and organization of lab equipment to ensure efficient operations. Collaborated with team members to facilitate timely lab results for residents.
- Assisted in conducting laboratory tests in behavioral health settings. Supported staff in maintaining accurate records and documentation. Contributed to a safe and efficient environment for patients and team members.
- Assisted in conducting covid, flu, RSV, and strep swabs. Supported healthcare teams in sample collection and processing. Maintained cleanliness and organization of testing areas.
- Conducted urinalysis and performed urinalysis cultures to support diagnostic processes.
- Assisted in collecting and processing blood cultures to support diagnostic efforts. Collaborated with healthcare teams to ensure timely analysis of samples. Contributed to maintaining laboratory standards for quality control.
- Assisted in performing phlebotomy procedures to collect blood samples. Supported patients by providing information and comfort during blood draws. Maintained cleanliness and organization of work area to ensure safety and efficiency.
CSR - Customer Service Representative
1ST COMMUNITY CREDIT
Ville Platte, LA
10.2019 - 04.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
- Maintained organized filing system of paper and electronic documents.
- Greeted visitors and directed to appropriate location or person.
- Sent and distributed mail and parcels.
Education
Phlebotomy - undefined
Southern Draw
Ville Platte, LA10.2022
Skills
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Exhibited exceptional communication skills in conveying complex ideas clearly and concisely to diverse audiences
- Developed engaging curriculum and resources for effective English language learning experiences
- Balanced various duties effectively to support team objectives and maintain productivity
- Executed telephone outreach strategies to enhance customer engagement and support service delivery
- Applied expertise in computer skills to support team objectives and facilitate project completion
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Conducted thorough reviews and audits to maintain high levels of detail-oriented work
- Exhibited professionalism through effective communication and adherence to organizational values
- Developed and maintained organized systems for tracking time allocation across multiple projects
- Assessed and verified documentation for clarity and completeness, facilitating effective communication and record-keeping
Certification
- CPR Certified
- Phlebotomist Technician
Timeline
Receptionist/Phlembotomist
Pine Prairie Family Healthcare
07.2025 - Current
Phlebotomist Technician
Bunkie General Hospital
04.2023 - 12.2025
CSR - Customer Service Representative
1ST COMMUNITY CREDIT
10.2019 - 04.2022
Phlebotomy - undefined
Southern Draw