ASHLEY JONES
Alexandria,LA
Summary
Experienced operations specialist with over a decade of expertise in administrative support, procurement, and quality assurance. Proven track record of optimizing processes and fostering vendor relationships to drive cost savings and operational efficiency. Proficient in QuickBooks and Microsoft Office, possessing excellent communication and collaboration abilities across diverse teams.
Overview
10
10
years of professional experience
Work History
Purchasing Clerk
JM Test Systems
01.2024 - Current
- Negotiate with suppliers and process purchase orders to secure cost-effective pricing and ensure timely delivery of materials.
- Track inventory levels and partner with department heads to forecast needs, maintaining optimal stock for operations.
- Streamline procurement workflows through digital tools and data analysis, reducing lead times and improving efficiency.
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
- Verified accuracy of bills of lading, contracts and purchase requests.
- Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
Quality Assurance Clerk
JM Test Systems
03.2022 - Current
- Designed and enforced quality control procedures for equipment and services, ensuring compliance with customer specifications and company standards.
- Streamlined documentation and data workflows using updated software, significantly improving accuracy and interdepartmental communication.
- Partnered with production and customer service teams to quickly resolve quality issues, enhancing service reliability and customer satisfaction.
- Developed comprehensive risk assessments for each stage of the production process, enabling proactive mitigation strategies against potential failures or errors.
- Utilized statistical analysis tools to monitor trends in process performance data, proactively addressing potential issues before they escalate into larger problems.
- Assisted in the development and implementation of quality management systems, ensuring compliance with industry regulations and standards.
Administrative Assistant
JM Test Systems
08.2021 - Current
- Manage scheduling, data entry, and multi-line phone systems to streamline daily office operations and support the team.
- Organize files and documentation (including purchase orders and work orders) to improve accuracy and department efficiency.
- Facilitate cross-department communication and handle customer inquiries to maintain smooth workflow and high service levels.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist / Office Assistant
H&R Block
01.2021 - 05.2021
- Handled multi-line phone calls, scheduled client appointments, and greeted visitors to maintain an organized and welcoming office.
- Coordinated with tax professionals and clients, ensuring smooth information flow and high satisfaction.
- Maintained office organization and managed mail and inquiries to support seamless daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Store Manager
Capri Video
02.2015 - 03.2020
- Led a team to maintain store standards and deliver friendly service, driving customer satisfaction and retention.
- Managed daily operations including cash handling, sales reporting, and inventory control, ensuring accuracy and efficiency.
- Recruited, trained, and scheduled employees while developing procedures to boost productivity and streamline store operations.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
GED -
CLTCC
Alexandria, LA01.2021
Skills
- Inventory management forecasting
- Administrative support coordination
- Quality assurance auditing
- Microsoft Office Suite expertise
- Cross-departmental collaboration
- Invoice verification
- Documentation and reporting
- Logistics
- Conflict resolution
- Data entry
- Office administration
- Customer service
Timeline
Purchasing Clerk
JM Test Systems
01.2024 - Current
Quality Assurance Clerk
JM Test Systems
03.2022 - Current
Administrative Assistant
JM Test Systems
08.2021 - Current
Receptionist / Office Assistant
H&R Block
01.2021 - 05.2021
Store Manager
Capri Video
02.2015 - 03.2020
GED -
CLTCC
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