Ashley Miller
Terrytown
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Human Resources and Payroll Manager
Secure Patient Delivery, LLC
05.2019 - 07.2025
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated deductions and processed payroll for employees.
- Reviewed time records for employees to verify accuracy of information.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Processed payroll garnishments such as tax liens and child support.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Completed bi-weekly payroll for company employees.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported co-workers and supervisors in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Customer Service Representative
John H. Carter
10.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inside Sales Specialist
Capital Valve & Fitting Company
09.2011 - 10.2018
- Scheduled, maintained and completed orders for customer’s need with multiple release points
- Created organizational tools to make projects and daily work more efficient
- Received customer’s quotes and orders via email, phone, and web
- Purchased parts needed to maintain in-house stock
- Maintained information for daily updates on projects spanning over a large time frame
Purchasing Agent
RSI Global, Inc.
08.2007 - 08.2011
- Communicated and negotiated with vendors and customers in person, via e-mail, and phone conversations
- Ordered and maintained material needed for production, including parts for Textron
- Created delivery documentation, including quality books, tickets and master schedule
- Organized weekly expense reports for Vice-President of Marketing
- Quoted materials for assemblies for new or existing projects
Office Manager
Agee’s Pet Crematorium
12.2005 - 08.2007
- Answered multi-line phone
- Created and maintained physical and/or computer files
- Set appointments
- Received, posted and made deposits
- Ordered company supplies
Education
Bachelor of Arts - History
University of New Orleans
New Orleans, LA05.2007
Skills
- Microsoft Office
- Google Drive
- Adobe
- ADP
- Paychex
- Great Plains
- QuickBooks
- Completed AS9100 Training
- Bi-weekly payroll processing
- Payroll processing
- Payroll system implementation
- Reviewing timesheets
- Data review
- Direct deposit management
- New hire processing
- Maintaining employee records
- Employee benefits administration
- Data management
Timeline
Human Resources and Payroll Manager
Secure Patient Delivery, LLC
05.2019 - 07.2025
Customer Service Representative
John H. Carter
10.2018 - 05.2019
Inside Sales Specialist
Capital Valve & Fitting Company
09.2011 - 10.2018
Purchasing Agent
RSI Global, Inc.
08.2007 - 08.2011
Office Manager
Agee’s Pet Crematorium
12.2005 - 08.2007
Bachelor of Arts - History
University of New Orleans
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