Ashley Mitchell
Lake Charles
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
11
11
years of professional experience
Work History
Associate Banker
Chase Bank
Lake Charles
09.2022 - Current
- Assisted clients with account inquiries and transactions daily.
- Maintained accurate records of customer interactions and transactions.
- Handled cash deposits, withdrawals, and transfers efficiently.
- Supported branch operations by organizing paperwork and filing systems.
- Provided customer service by attending to their inquiries and requests for information.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Helped customers understand and use mobile applications and online banking.
- Met with new clients and completed pre-qualification procedures.
- Modified, opened and closed customer accounts.
Personal Banker
Pedestal Bank
Lake Charles
11.2018 - 05.2019
- Assisted clients with personal banking transactions and inquiries.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cross-sold banking products such as credit cards, loans and investments.
CSR
Capital One
Lake Charles
08.2014 - 05.2015
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Adhered to company's established protocols for handling confidential data.
- Consulted with customers regarding needs and addressed concerns.
- Processed customer transactions accurately and efficiently using banking software.
Education
Associate of Applied Science - Business Administration
Sowela Technical Community College
Lake Charles, LA (current Student)Skills
- Customer service
- Financial analysis
- Regulatory compliance
- Account management
- Client relationship management
- Sales strategy
References
References available upon request.
Timeline
Associate Banker
Chase Bank
09.2022 - Current
Personal Banker
Pedestal Bank
11.2018 - 05.2019
CSR
Capital One
08.2014 - 05.2015
Associate of Applied Science - Business Administration
Sowela Technical Community College