Ashley Morrow
Dubach
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
17
17
years of professional experience
Work History
Customer Service Coordinator
Corrcom
Ruston, LA
07.2025 - Current
- Coordinated customer inquiries, ensuring timely response and resolution of issues.
- Streamlined communication channels between departments to facilitate efficient information flow.
- Implemented feedback mechanisms to assess customer satisfaction and drive continuous improvement.
- Led initiatives to optimize workflow processes, reducing turnaround times for customer requests.
Assistant Banking Center Manager
Origin Bank
Ruston, US
10.2021 - 09.2024
- Managed 9 Relationship Bankers on a daily basis
- Responsible for weekly scheduling, ordering supplies and trainings
- Was responsible for resolving customer complaints and issues
- Assisted in online banking, wires, and all account matters
- Opened and maintained accounts and passionate about customer relationships
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed tailored financial solutions for clients based on their unique needs and goals.
- Conducted regular audits to ensure compliance with federal regulations and internal policies.
Office Manager
Bobby Ensminger, M.D
Ruston, US
11.2009 - 09.2014
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Handled all media and public relations inquiries
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Maintained an up-to-date department organizational chart
- Planned meetings and prepared conference rooms
- Dispersed incoming mail to correct recipients throughout the office
- Properly routed agreements, contracts and invoices through the signature process
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
- Managed daily office operations and maintenance of equipment
Education
Bachelor's - Psychology
University of Louisiana at Monroe
Monroe, LA05.2018
High school or equivalent -
Ruston High School
Ruston, LA05.2000
Skills
- Office Management
- Public Relations
- Team coaching
- Account Management
- Branch administration
- Fast Learner
- Customer relations
- Banking operations
Accomplishments
Graduate of Leadership Lincoln
Timeline
Customer Service Coordinator
Corrcom
07.2025 - Current
Assistant Banking Center Manager
Origin Bank
10.2021 - 09.2024
Office Manager
Bobby Ensminger, M.D
11.2009 - 09.2014
High school or equivalent -
Ruston High School
Bachelor's - Psychology
University of Louisiana at Monroe