Ashley Parker
Gonzales,LA
Summary
A customer service-oriented individual seeking a remote customer support or administrative role where my organizational skills and computer proficiency will be well utilized. Effective communication and team work acumen. An energetic and hard-working individual with a strong desire to succeed. Able to manage multiple priorities without compromising accuracy and works well independently and as part of a team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Advisor
Golden Motors
12.2024 - Current
- Maintain customer contact to ensure smooth delivery of vehicle
- Advise customers on upcoming maintenance or required service and repairs
- Maintained high customer satisfaction standards to meet or exceed targets.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered service department phone and responded promptly to questions and messages.
- Advised management members on customer issues or mechanical repair problems.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Verified warranty plans and coverage and uncovered hidden warranties.
Sales Representative
Prime Communications
09.2022 - Current
- Sold Phones and accessories
- Handled all prospective client correspondence, including calls
- Identified sales opportunities and acted on leads
- Was able to showcase product knowledge and address concerns of customers
- Established and maintained relationships with customers
- Provided outstanding customer service
Bartender Server
Chris Moran's Marina, LLC
01.2015 - Current
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Handled up to $3,000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Communicated with guests to record orders and assess needs.
- Ensured superior service and efficiency at all times.
Customer Service Representative
Provisions Energy & Marine Support
06.2021 - 09.2022
- Handled emails, inbound calls, and outbound calls
- Assisted customers with a warm and professional attitude
- Kept records of customer complaints
- Interacted with customers through live chat
- Managed customer accounts
- Performed data entry for orders and customer information
- Processed customer orders
- Use sales computer technology to maintain customer records and orders
- Work with customer service manager to ensure proper customer service is being delivered
Office Assistant
K-Mar Supply
03.2021 - 06.2021
- Handling incoming calls and other communications.
- Managing filing system.
- Recording information as needed
- Updating paperwork, maintaining documents, and word processing.
- Helping organize and maintain office common area
- Operating office equipment including printers, copiers, fax machines and multimedia instruments
- Processed accounts payable and receivable, prepared accounting reports, investigated and resolved account discrepancies.
Front Desk Clerk
Tier 4 Rentals
05.2020 - 02.2021
- Welcome guests to the hotel upon check-in
- Processed payment information for guests when checking in to the hotel room by running credit cards or taking cash payments
- Operate a computer reservation system and updated information as rooms are assigned, reserved, and vacated.
- Respond to guest complaints and concerns about the condition of the room by communicating with housekeeping or reassigning rooms to the guest.
Cocktail Waitress
VuDoo Lounge
09.2013 - 03.2014
- Maintained a clean and organized bar area, including bar tables and chairs.
- Served alcoholic and non-alcoholic beverages in a bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Housekeeping
Grand Isle Shipyard Inc
04.2010 - 09.2013
- Provided outstanding customer service.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 12 hours.
- Established and maintained clean and comfortable environments in office type buildings by vacuuming, cleaning windows and dusting.
Education
None -
South Lafourche High School
Cut Off, LASkills
- Account management
- Effective complaint resolution
- Effective communication via phone, email, and chat
- Adaptable to new systems
- CRM software
- Handles high volume tasks with focus and accuracy
- Balances multiple tasks while staying organized
Certification
- Driver's License
- March 2021 to March 2027
Additional Information
- SKILLS
- Dedicated, service-focused professional backed by a solid work history, reputation as seeking a customer service representative position as a team player and passion for helping others. Excellent customer service and demonstrated ability to learn new concepts and communication skills quickly. Highly motivated to launch a new career.
Timeline
Service Advisor
Golden Motors
12.2024 - Current
Sales Representative
Prime Communications
09.2022 - Current
Customer Service Representative
Provisions Energy & Marine Support
06.2021 - 09.2022
Office Assistant
K-Mar Supply
03.2021 - 06.2021
Front Desk Clerk
Tier 4 Rentals
05.2020 - 02.2021
Bartender Server
Chris Moran's Marina, LLC
01.2015 - Current
Cocktail Waitress
VuDoo Lounge
09.2013 - 03.2014
Housekeeping
Grand Isle Shipyard Inc
04.2010 - 09.2013
None -
South Lafourche High School