Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Percle

Gonzales

Summary

Resourceful Dual Store Manager known for exceptional ability to drive productivity and efficiently complete tasks. Specialize in effective team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across multiple store locations. Market success with leading our stores top 10 In the nation for t-Mobile for buisness.

Overview

6
6
years of professional experience
2020
2020
years of post-secondary education

Work History

Dual Store Manager

T-Mobile
Baton Rouge
02.2023 - Current
  • Managed daily operations across two retail locations to enhance customer experience.
  • Trained and developed team members on sales techniques and product knowledge.
  • Oversaw inventory management and merchandise presentation for optimal store performance.
  • Implemented promotional strategies to drive traffic and increase brand awareness.
  • Resolved customer inquiries and issues swiftly to maintain satisfaction levels.
  • Analyzed sales reports to identify trends and adjust staffing accordingly.
  • Coordinated store events to engage the community and promote new products.
  • Ensured compliance with company policies and procedures in both locations.
  • Resolved customer complaints promptly while providing excellent customer service.
  • Analyzed competitive market trends in order to stay ahead of competitors.
  • Conducted regular staff meetings to discuss performance, customer service, and store objectives.
  • Monitored cash flow and reconciled registers on a daily basis.
  • Developed staffing schedules for both stores including assigning tasks among employees efficiently.
  • Provided leadership and guidance to a team of 30 employees in the daily operations of both stores.
  • Inspected merchandise regularly for quality assurance purposes prior to placing them onto shelves for sale.
  • Maintained cleanliness of both stores according to company standards while overseeing janitorial staff.
  • Trained new employees on company policies and procedures while ensuring compliance with all local laws.
  • Managed inventory levels by ordering supplies as needed, analyzing stock levels, and minimizing shrinkage.
  • Assisted customers in selecting merchandise based on their individual needs.
  • Developed and implemented store-level operational policies and procedures to ensure efficient workflow.
  • Organized product displays, promotions, and special events to increase sales volume.
  • Created weekly sales reports for upper management review.
  • Collaborated with vendors to negotiate pricing terms and acquire new products for sale in both stores.
  • Supervised activities at checkout counters to ensure accurate transactions were processed quickly.
  • Ensured that each store met or exceeded revenue goals by developing marketing strategies and promotional campaigns.
  • Performed financial analysis of sales data to identify areas of improvement within the business.
  • Recruited, interviewed, hired, trained, evaluated, coached, counseled, disciplined personnel when necessary.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.

Mobile Event Expert

T-Mobile
New Orleans
09.2022 - 06.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.

Mobile Event Asscociate Manager

T-Mobile
Memphis
06.2022 - 02.2023
  • Assisted in managing vendor relationships for seamless event execution.
  • Supported development of event promotional materials and branding strategies.
  • Coordinated logistics for events, ensuring all materials were prepared on time.
  • Organized attendee registration processes, enhancing the guest experience.
  • Collaborated with cross-functional teams to streamline event planning workflow.
  • Managed on-site operations, addressing any issues that arose during events.
  • Provided administrative support by maintaining event budgets and schedules.
  • Trained new staff on event procedures and customer service standards.
  • Responded promptly to inquiries from clients regarding events or services offered by the organization.
  • Developed creative ideas for unique experiences at each event.
  • Collaborated with other departments to coordinate activities related to upcoming events.
  • Maintained accurate records of all financial transactions relating to an event.
  • Participated in brainstorming sessions with team members in order to generate fresh ideas for upcoming events.
  • Coordinated registration process for guests attending events.
  • Planned and executed marketing campaigns to promote events.
  • Developed and maintained relationships with event vendors.
  • Created presentations using PowerPoint or other software programs to showcase features of upcoming events at client meetings.
  • Assisted in developing budgets for each event and monitored expenses throughout the planning process.
  • Created detailed itineraries for events to ensure smooth operations on the day of the event.
  • Ensured that all necessary permits were obtained prior to executing an event plan.
  • Analyzed post-event data to identify areas of improvement for future plans.
  • Prepared comprehensive reports summarizing event outcomes and successes.
  • Organized and managed event logistics, including catering, venue selection, audio-visual needs, and transportation.
  • Provided support during actual events such as setting up equipment, troubleshooting technical issues, providing customer service assistance when needed.
  • Sourced new vendors when needed according to specific requirements or preferences.
  • Researched potential venues for events based on budget, capacity, location, amenities.
  • Negotiated contracts with vendors on behalf of the organization in order to secure favorable rates and terms.
  • Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
  • Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance.
  • Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
  • Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
  • Developed engaging content for event websites and social media channels, increasing online visibility and participation.
  • Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.
  • Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
  • Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.
  • Implemented sustainability practices in event planning and execution, reducing environmental impact.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
  • Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
  • Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
  • Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Monitored patrons and equipment during rides to prevent accidents.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Sold tickets and collected additional fees from customers for special services.
  • Managed park booths by conducting games, awarding prizes and collecting tickets.
  • Booted unruly and potentially endangering patrons from rides and amusement park.
  • Led team meetings to discuss operational goals and strategies.
  • Managed daily store operations and ensured compliance with company policies.
  • Trained new employees on customer service standards and sales techniques.
  • Monitored inventory levels and coordinated restocking efforts with suppliers.
  • Resolved customer complaints efficiently and maintained high satisfaction levels.
  • Implemented new processes to enhance team productivity and workflow efficiency.
  • Collaborated with marketing teams to promote new products and services effectively.
  • Conducted performance evaluations and provided feedback to team members regularly.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Mobile Expert

T-Mobile
New Orleans
07.2019 - 09.2022
  • Assisted customers in selecting mobile devices and services tailored to their needs.
  • Demonstrated mobile device features and functionalities to enhance customer understanding.
  • Managed inventory of mobile devices and accessories to ensure product availability.
  • Collaborated with team members to maintain a clean and organized sales floor.
  • Provided technical support for customers experiencing issues with their mobile devices.
  • Educated customers on service plans, promotions, and mobile technology trends.
  • Conducted market research to stay informed about competitor offerings and pricing.
  • Trained new staff on sales techniques and customer service best practices.
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Resolved customer complaints regarding their mobile device experience in a timely manner.
  • Advised customers on which model best suits their needs based on budget constraints and desired features.
  • Recommended additional accessories or services that would complement the customer's device experience.
  • Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
  • Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.

Education

Buisness

Delgado Community College
New Orleans, LA
05.2014 - 05.2019

Hahnville High School
Boutte, LA

Skills

  • Customer relationship management
  • Sales analysis
  • Performance analysis
  • Team training
  • Market research
  • Communication skills
  • Leadership development
  • New business development
  • Prospecting and telemarketing
  • Visual merchandising
  • Team leadership

Accomplishments

  • Top 10 stores in the nation for buisness sales.
  • Winners circle for top sales representative for quarter 1

Timeline

Dual Store Manager

T-Mobile
02.2023 - Current

Mobile Event Expert

T-Mobile
09.2022 - 06.2023

Mobile Event Asscociate Manager

T-Mobile
06.2022 - 02.2023

Mobile Expert

T-Mobile
07.2019 - 09.2022

Buisness

Delgado Community College
05.2014 - 05.2019

Hahnville High School

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Ashley Percle