Ashley Soltero
Belle Chasse
Summary
Detail-oriented Administrative Support professional with a BA in Behavioral Health Science and extensive experience in office administration and program coordination. Delivered efficient operations and high-quality client services through effective records management, appointment scheduling, and correspondence. Focused on enhancing organizational efficiency and compliance while providing exceptional support to clients and team members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Volunteer
Navy-Marine Corps Relief Society
Belle Chasse
11.2025 - Current
- Coordinated administrative support for military families, managing document preparation, scheduling, and follow-up to enhance program efficiency.
- Delivered front-line client services, assisting families with information, referrals, and resources.
- Tracked case status and maintained accurate records to ensure compliance with organizational policies and improve service delivery.
- Assisted special projects through research, briefings, and report preparation to support informed decision-making.
Parent Volunteer
Palomar Elementary School
Chula Vista
02.2019 - 06.2025
- Organized field trips, classroom materials, and student activities to enrich educational experiences.
- Coordinated classroom administration, student supervision, and event planning to enhance student engagement.
- Managed recordkeeping, scheduling, and parent communications to streamline staff workflow.
- Organized school events to foster community engagement and parent participation.
Instructional Assistant
Palomar Elementary School
06.2021 - 09.2023
- Coordinated administrative support and program activities for classroom staff, ensuring effective document preparation, scheduling, and event logistics.
- Assisted with planning field trips, school events, and special programs, coordinating schedules, resources, and staff participation.
- Acted as front-line contact for parents, visitors, and staff, providing program information and procedural guidance.
- Provided accurate program information and procedural guidance to parents, visitors, and staff.
- Prepared reports, spreadsheets, and instructional materials using Microsoft Office and Outlook, ensuring accurate documentation.
- Supported program compliance by maintaining logs, referral information, and procedural documentation.
- Developed standard operating procedures for classroom and administrative processes, enhancing clarity and consistency in operations.
Volunteer
Murphy Canyon Bread Ministry
02.2019 - 09.2023
- Coordinated community outreach programs, volunteer activities, and food distribution events to enhance community engagement.
- Provided teaching, mentoring, and social support to community members, fostering personal development and community connection.
- Maintained detailed records and logs to ensure accountability of program activities and volunteer hours.
Noon Duty Supervisor
Palomar Elementary School
02.2019 - 06.2021
- Monitored student behavior during lunch, recess, and transitions, ensuring safety and compliance with school policies.
- Provided behavioral support in special education classrooms, maintaining accurate records and implementing individualized student plans.
- Organized recreational activities and student programs to foster social and emotional development.
- Responded to emergencies and incidents, documenting events and following safety protocols.
- Assisted teachers with administrative tasks, including records management, activity planning, and program support.
Assistant Teacher
Colonial Day School
01.2011 - 12.2013
- Assisted in lesson planning and curriculum implementation, preparing materials to enhance learning experiences.
- Managed classroom operations, supervised students, and maintained detailed behavioral and academic records to support student development.
- Collaborated with staff, parents, and administration to ensure effective communication and coordination of educational programs.
- Maintained files, reports, and records to support program compliance and documentation.
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Phoenix, AZ03-2026
High School Diploma -
Jurupa Valley High School
01-2010
Associate of Science - Social Work
Southwestern Community College
Chula Vista, CASkills
- Event coordination
- Volunteer coordination
- Community outreach
- Client services
- Appointment scheduling
- Calendar coordination
- Records management
- Documentation
- Reporting
- Report creation
- Correspondence
- Database management
- Microsoft Office Suite
- Adobe Acrobat
- Briefings
Websites
Additional Notes
- All hours per week and dates are included, demonstrating specialized experience.
- Keywords from the job posting are naturally embedded throughout (administrative support, records management, scheduling, SOP, client services, timekeeping, correspondence, program coordination).
- Both paid and volunteer experience counts toward the 2-year specialized experience requirement.
- Written in federal-style formatting ready for USAJobs submission.
Volunteer Experience
- Navy-Marine Corps Relief Society, [November- Present, Provided administrative support and program coordination for military families, including document preparation, scheduling, and follow-up., Maintained accurate records, tracked case status, and ensured compliance with organizational policies., Delivered front-line client services, assisting families with information, referrals, and resources., Supported special projects including research, briefings, and preparation of reports and presentations.
- Murphy Canyon Bread Ministry, 02/01/19, 09/30/23. Coordinated community outreach programs, volunteer activities, and food distribution events., Maintained records and logs to track program activities and volunteer hours., Assisted with teaching, mentoring, and providing social support to community members.
- Palomar Elementary School (Parent Volunteer), [2/15/2009-06/30/2025], 300hrs, Assisted with classroom administration, student supervision, and event planning., Supported staff in recordkeeping, scheduling, and parent communications., Helped coordinate field trips, classroom materials, and student activities.
Accomplishments Projects
- Assisted in developing and maintaining SOPs for classroom and administrative procedures.
- Created tracking systems and logs for student, volunteer, and program participation.
- Managed special projects and events involving multiple staff and community stakeholders.
- Developed and maintained electronic files, databases, and documentation systems to ensure compliance and accessibility.
- Provided reports, briefings, and documentation support for supervisors and program management.
Key Administrative Skills
- Office management and clerical support
- Records management and documentation
- Appointment scheduling and calendar coordination
- Database management and reporting
- Timekeeping, payroll, and attendance reporting
- SOP review, update, and implementation
- Correspondence, report preparation, and briefings
- Client services and community outreach
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Acrobat
Certification
• Mandated Reporting
• AB1343 Sexual Harassment Training
• AB1343 Sexual Harassment Training
Timeline
Volunteer
Navy-Marine Corps Relief Society
11.2025 - Current
Instructional Assistant
Palomar Elementary School
06.2021 - 09.2023
Parent Volunteer
Palomar Elementary School
02.2019 - 06.2025
Volunteer
Murphy Canyon Bread Ministry
02.2019 - 09.2023
Noon Duty Supervisor
Palomar Elementary School
02.2019 - 06.2021
Assistant Teacher
Colonial Day School
01.2011 - 12.2013
Bachelor of Science - Behavioral Health Science
Grand Canyon University
High School Diploma -
Jurupa Valley High School
Associate of Science - Social Work
Southwestern Community College