Ashley Starr Coker

• Assisted with scheduling appointments for clients and visitors.
• Greeted customers warmly and made them feel welcome.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Assisted with preparing reports, presentations and other documents as requested by management staff.
• Responded to customer inquiries via phone, email, and in person.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

In my recent role as a Hotel Front Desk Receptionist at Hilton Home 2 Suites, I was entrusted with the pivotal responsibility of managing front desk operations, where I deftly handled all aspects of guest experiences, from the moment they stepped into the lobby for check-in until their farewell at check-out. I executed my duties with precision, ensuring that each interaction was personalized and reflective of the hotel’s commitment to hospitality excellence.

My responsibilities included conducting thorough night audit procedures, which entailed meticulously reconciling daily transactions and generating comprehensive reports that provided insights into operational performance. I leveraged the OnQ program also opera and oprea cloud software, with a robust management tool, to streamline guest information processing, ensuring that all data was accurately captured and easily accessible.

In addition to front desk activities, I facilitated seamless reservations management, ensuring that guest requests were met with efficiency and attention to detail. My role demanded not only operational acumen but also a warm, approachable demeanor, which helped nurture a welcoming atmosphere for guests and create lasting impressions.

In this role, I facilitated members' selection of golfing equipment and coordinated tournament bookings. I was responsible for the preparation and service of beverages, ensuring a high level of customer satisfaction.

In my role, I had the pleasure of assisting members with their golf gear choices and arranging tournament bookings, creating a seamless experience for all. I also took pride in preparing and serving beverages, striving to ensure every customer left with a smile. Additionally, I managed the food and drink service for golfers, making their time on the course even more enjoyable.