Ashley Strickland

• Ensure all documents are accounted for and accurate for multi-state incentive programs
• Downloading documents from Salesforce (CRM Software) to be added to incentive packets
• Data entry into Salesforce
• Some communication with customers to get additional documents signed as needed
• Communicate with state incentive administrators on issues
• Prepare electronic documents (packets) for multi-state incentives when requested for audits
• Ability to work as a team player in a fast paced and deadline driven environment
• Extremely efficient, organized and resourceful
• Ability to meet deadlines, attention to detail and accuracy
• Able to work independently and prioritize workload
• Microsoft Office (Outlook, Excel and Word)
• Proficiency in Adobe and Excel

• Assisted in research initiatives focused on evaluating novel materials or components that could improve overall system performance.
• Improved PV system efficiency by designing and optimizing solar array layouts.
• Provided detailed shading analysis, identifying optimum panel positioning for minimal energy loss due to obstructions.
• Collaborated with engineers for accurate load calculations and equipment sizing, ensuring optimal system performance.
• Supported sales teams in preparing competitive proposals for prospective clients by providing accurate technical information about PV systems.
• Coordinated with utility companies to ensure compliance with interconnection requirements, facilitating smooth project completion.
• Managed multiple PV design projects simultaneously, maintaining strict adherence to deadlines and client specifications.
• Developed comprehensive electrical single-line diagrams for permitting and construction purposes, streamlining project timelines.
• Mentored junior designers as they developed their skills within the solar industry.

● Follow design standards to ensure solar designs can be installed with high customer
satisfaction.
● Use solar modeling software to model site conditions including roof plane dimensions, roof
pitch, roof obstructions, trees, and other objects that affect the layout of solar panels on a roof
and system production.
● Adhere to PV system design criteria including electrical, equipment, and installation parameters
while complying with local and national code requirements in project jurisdictions.
● Review and modify PV system drawing sets.
● Meet deadlines to complete designs for photovoltaic projects within a fast-paced production
based environment with fluctuations in work priorities depending on the needs of the business.
● Work with install operations teams to promote efficient installs and to prevent customer
cancellations and change orders.
● Maintain account files in Salesforce.
● Assist in developing and documenting industry best practices, standards, and guidelines.
● Demonstrate ethics and professionalism at all times.

• Helping customers place orders, explaining menu items and suggesting appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Prepared beverages and give customers their food when brought up from the kitchen.
• Worked closely with managers to solve problems and handle customer concerns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Counted money in drawers at beginning and end of each shift.
• Take phone for call in orders, deliveries and walk-in orders as well.
• Answered customer questions about hours, seating and safety requirements information being taking during the pandemic.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Managed over 30 customer calls per day
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Assisted customers by answering questions and fulfilling requests.
• Educated customers on promotions to enhance sales.
• Completed on-time deliveries by choosing best and most efficient routes.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Interacted with customers to determine needs and opportunities for additional sales.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Managed 20 customer calls per day

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Stocked stores at end of shift
• Counted cash in register drawer at beginning and end of shift.
• Managed checking out over 50+ customers per day

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Assisted customers with special services, account updates and promotional options.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Reviewed and resolved differences between accounting information and cash drawer.
• Counted cash in register drawer at beginning and end of shift.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Increased sales by offering advice on purchases and promoting additional products.
• Managed helping 30+ customers per day